AN515-52: Usb is not working

pwluss
pwluss Member Posts: 2 New User
edited October 2022 in Nitro Gaming

My laptop is not detecting the two usb ports are not giving voltage or giving these ports a sign of life , anyone knows if there is a driver for this or has any suggestions ?

[ Title edited to add the name of the product]

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    Sounds like the USB board ribbon cable has come loose from the motherboard. The bottom cover will probably have be removed to access the cable. What model number do you have? For example CB515-1HT?

    Jack E/NJ

  • pwluss
    pwluss Member Posts: 2 New User
    I checked, it is not the tape, it is functional and it is well supported my laptop is: acer nitro 5 an515-52
    


  • billsey
    billsey ACE Posts: 35,240 Trailblazer

    I'll ask the moderators to move your thread to the Nitro laptop section, since it's not a Chromebook. The two USB ports and the headphone jack on the right side are the ones where a loose or bad cable could cause the issue.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • With the notebook turned upside down, are you referring to the usb ports on the left, as in the photo below?


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  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    >>>I checked, it is not the tape, it is functional and it is well supported my laptop is: acer nitro 5 an515-52>>>

    Open Device Manager. Do you see any red or yellow colored warnings?

    Jack E/NJ

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