Predator Helios 300 (PH315-53). Graphic card not recognizing by Windows.

AIMERvfx
AIMERvfx Member Posts: 8

Tinkerer

edited March 2022 in Predator Laptops
Laptop almost not used in hard tasks and gamig. 

What i have already do:
-reinstall 3-4 times windows
-reinstall all drivers from official website
-delete all nvidia drivers
-reset BIOS to default
-update windows to latest version

-I can't install Nvidia drivers from official website/geforce experience - error
-I have problem with "PCIe Controller (x16) - 1901" before latest update of windows.  Now it's not detected in system

I know that this is a possible warranty case, but the war has started in Ukraine and I cannot use this option. Please suggest some solution. I will be very thankfull.







Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,464 Pathfinder
    @AIMERvfx try to update the BIOS. Or else it would be nice if Acer in the country that you are staying for evacuation accept the warranty.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AIMERvfx
    AIMERvfx Member Posts: 8

    Tinkerer

    AnhEZ28 said:
    @AIMERvfx try to update the BIOS. Or else it would be nice if Acer in the country that you are staying for evacuation accept the warranty.
    Thanks. I download all BIOS drivers from official website: Product Support | Acer United StatesI have a message that I have the latest version. But it doesn't work. Maybe I'm doing something wrong?
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    Welcome to the club, may I ask did you do anything inside the laptop like installing new ssd or cleaning out fans. I occured this exact same problem last week and i still dont have a solution.
  • AIMERvfx
    AIMERvfx Member Posts: 8

    Tinkerer

    bijuboi said:
    Welcome to the club, may I ask did you do anything inside the laptop like installing new ssd or cleaning out fans. I occured this exact same problem last week and i still dont have a solution.
    yes, I have install SSD. But it's work very well 8-9 month
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    AIMERvfx said:
    bijuboi said:
    Welcome to the club, may I ask did you do anything inside the laptop like installing new ssd or cleaning out fans. I occured this exact same problem last week and i still dont have a solution.
    yes, I have install SSD. But it's work very well 8-9 month
    Had mine for over a year as well, contacted Acer to see if i can send it for a repair since I have tried everything you have and nothing has worked.
  • AIMERvfx
    AIMERvfx Member Posts: 8

    Tinkerer

    bijuboi said:
    AIMERvfx said:
    bijuboi said:
    Welcome to the club, may I ask did you do anything inside the laptop like installing new ssd or cleaning out fans. I occured this exact same problem last week and i still dont have a solution.
    yes, I have install SSD. But it's work very well 8-9 month
    Had mine for over a year as well, contacted Acer to see if i can send it for a repair since I have tried everything you have and nothing has worked.
    Do you try to pull out the SSD disc?
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    AIMERvfx said:
    bijuboi said:
    AIMERvfx said:
    bijuboi said:
    Welcome to the club, may I ask did you do anything inside the laptop like installing new ssd or cleaning out fans. I occured this exact same problem last week and i still dont have a solution.
    yes, I have install SSD. But it's work very well 8-9 month
    Had mine for over a year as well, contacted Acer to see if i can send it for a repair since I have tried everything you have and nothing has worked.
    Do you try to pull out the SSD disc?
    No I was just cleaning my fans and when I turned on the laptop started having that issue.
  • Stevenb
    Stevenb Member Posts: 1 New User
    Hey, same problem here 😪. Did you find any solution? AIMERvfx said:
    Laptop almost not used in hard tasks and gamig. 

    What i have already do:
    -reinstall 3-4 times windows
    -reinstall all drivers from official website
    -delete all nvidia drivers
    -reset BIOS to default
    -update windows to latest version

    -I can't install Nvidia drivers from official website/geforce experience - error
    -I have problem with "PCIe Controller (x16) - 1901" before latest update of windows.  Now it's not detected in system

    I know that this is a possible warranty case, but the war has started in Ukraine and I cannot use this option. Please suggest some solution. I will be very thankfull.








  • gaurav764
    gaurav764 Member Posts: 1 New User

    hey, I'm having the same problem as @AIMERvfx. when I updated windows and my Nvidia GPU was not detected.


  • RoKo1882
    RoKo1882 Member Posts: 3 New User

    I'm having the same problem as well! I use this laptop mainly for school, so it's really odd that my gpu is having these issues.

  • propython007
    propython007 Member Posts: 1 New User

    any updates? facing same problem… service center people asking to change motherboard!