Blue Screen of Death with "VIDEO_DXGKRNL_FATAL_ERROR" code Acer Aspire A715-75G

tazimtanveer
tazimtanveer Member Posts: 5 New User
edited October 2022 in Aspire Laptops

My laptop suddenly kept giving these BSoD out of nowhere. Can you please help fixing this? This thing is driving me crazy. My Laptop is Acer Aspire A715-75G and the configuration is as below:


i5 - 9300H

8 GB RAM

NVIDIA GeForce GTX 1650ti (4 GB)

Hynix 500gb SSD (Free: 275 GB)


Windows 10 Update Version: KB5017380

Intel UHD 630 Driver Version: 27.20.100.8280

Nvidia Driver Version: 31.0.15.1748


PLAESE HELP! Thank you.

[Thread was edited to add model name to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @tazimtanveer try using the display driver uninstaller to fully uninstall the Graphics driver and the reinstall it again.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • tazimtanveer
    tazimtanveer Member Posts: 5 New User
    https://community.acer.com/en/discussion/comment/1150178#Comment_1150178

    You mean both the Intel UHD driver and Nvidia Driver? Because I have already tried uninstalling and reinstalling only the Nvidia Driver. And it did not work.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @tazimtanveer yes, try that with Intel UHD

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @tazimtanveer


    You can try to rest the BIOS to check if that makes any difference.


    How do I reset my BIOS/UEFI to default settings?

    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.

    If that doesn't work then you can try to do a reset to check if that makes any difference.


    How Factory Reset Your PC using Acer Reset key

    1. Press the Power key for 5 seconds to power off Acer computer completely. Then restart the computer and press Alt + F10 when its logo shows up.
    2. Select Troubleshoot > Reset your PC.
    3. Click Next, then select Just remove my files.
    4. Press Reset to begin the recovery.

    NOTE: You will loose all the data during the reset.


    Hope it will help you in some way.

  • Jajoo
    Jajoo Member Posts: 5

    Tinkerer

    Has it been liquid damaged? Take out the battery and try again.

  • tazimtanveer
    tazimtanveer Member Posts: 5 New User
    https://community.acer.com/en/discussion/comment/1150249#Comment_1150249

    No it is not actually.

  • tazimtanveer
    tazimtanveer Member Posts: 5 New User

    They did a motherboard change and it worked well for a while. But the problem resurfaced again.

Categories