model a515-55shuts down when in sleep mode and won't turn on any more with no signe of live

BAbdel
BAbdel Member Posts: 2 New User
edited September 2022 in Aspire Laptops

my acer nitro 5 2021 model a515-55 acer nitro 5 shuts down when in sleep mode and won't turn on any more with no signe of live even if  the battery is full even if i plug it in there is no lights no sound absolutely nothing







( Edited the title to add the model name )

Answers

  • Hi,

    Go to Power Options, Change Plan settings, Change Advanced Power settings, expand Sleep and check with my settings for Allow wake timers, also post the options you have.


  • When you force shutdown, does windows start correctly?

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  • @BAbdel


    I understand you say "won't turn on any more with no signe of live even if the battery is full even if i plug it in there is no lights no sound absolutely nothing"


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

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  • BAbdel
    BAbdel Member Posts: 2 New User

    thank you William for your response ;

    the problem is that my laptop did it again multiple times during the last months it won't turn on any more with no signe of live even if the battery is full even if i plug it in there is no lights no sound absolutely nothing

    and for it to trun back on i need to blug it in and leave it for a long while even if the charging indicator doesn't light up and after a long period i press the power bottun and out the blue it just turns on and it's really frustrating what can be the cause ?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @BAbdel you can try to do a power reset by unplugging the charger and pressing the power button for 15 secs

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!