Andoreiii


I am really sorry for the inconvenience.    

We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

 

If it is a software issue try the following the steps..

 

Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 

If it is a hardware issue and if your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.  On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

@AbdulBaseer What is the exact model? Example AN515-55-58VH.

Does this problem also occur in the bios? When you connect an external monitor to the hdmi port, does the image display correctly?

@AbdulBaseer Is your laptop under warranty?

In this case I would check the edp cable and the display:
https://www.youtube.com/watch?v=utKp6EciY08&t=248s
https://youtu.be/GeF7p8UJ3FE

Jarki5 said:

My screen has lateral lines across it too. I spoke to someone at Harvey Norman who informed me that they had a number of returns for this issue with the Nitro 5. Good to see the Acer response to a known problem is to worry about warranty over customer service. I already paid $300 to replace the screen case because of a faulty hinge and it was returned to me with the new case clicking and opening up in the same place as the previously damaged case. If Acer is providing this quality and service then I might just gave to bite the bullet and just buy a new laptop from a more reliable company. Pity, when it worked it was great, it just didn't work for that long.

I suggest you ask a new question.

Andoreiii said:

helloo i just want to ask if there is any solution to repair my laptop with this peculiar screen problem . I tried to use the BIOS and factory reset my laptop yet the screen problem doesn't let me finish... 

Open your Nitro laptops back cover and check the LCD EDP CABLE where it connects to the motherboard as this cables plug due to allot of wear and if you ever dropped the laptop can dislodge, so its either the plug gets slightly disconnected or its not plugged in properly, or in extreme cases its plug to the motherboard is damaged and one of its wires is broken and/or shortening out or the actual cable is damaged, If the cable is broken mid way or at its plug,  then either repair it (if you have the micro soldering and al the proper tools to do so) or replace the cable completely as they are available on eBay. Amazon for your particular Nitro 5 laptop. As whenever those stripes appear the above is the first thing that you should look at, as 90% of the times is due to a faulty LCD EDP CABLE or its plug dislodging or coming lose and connecting properley. 

What is the exact model? Example AN515-55-5890.

Try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.