Care Center Is Still Initializing, Predator Helios 300 PH315-54Won't Open, Keyboard Backlight

IllusionBot12
IllusionBot12 Member Posts: 2 New User
edited September 2022 in Predator Laptops

Laptop Model: Predator Helios 300 PH315-54

Problem is as stated on the above. It happened so sudden, it was just fine a few days ago.

I hope someone can help me. I prefer not to re-install them (IF POSSIBLE), will re-install if there is no choice.

FYI, the keyboard backlight works when the laptop turn on, but stop working when it logged in to windows.

Really appreciate any help.





(edited the title to add model name )

Best Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓

    Install the latest Predator Sense, Acer Care Center and Acer Quick Access from your model's Acer driver page. They received updates 3 days ago.

    Trying to do my best here - Your happy Predator owner =)!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓

    Try installing the latest versions of programs: https://drive.google.com/drive/folders/1L3Ln-WkCvogX1OUmr74i3h8jk4ICVF94

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IllusionBot12
    IllusionBot12 Member Posts: 2 New User
    Answer ✓

    I checked on the official website, they did not receive any updates.

    I tried to repair from windows settings and it worked for care center, but not working for predator sense. I do a clean re-installation and it worked now. Thanks a lot peeps!


Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓

    Install the latest Predator Sense, Acer Care Center and Acer Quick Access from your model's Acer driver page. They received updates 3 days ago.

    Trying to do my best here - Your happy Predator owner =)!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓

    Try installing the latest versions of programs: https://drive.google.com/drive/folders/1L3Ln-WkCvogX1OUmr74i3h8jk4ICVF94

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IllusionBot12
    IllusionBot12 Member Posts: 2 New User
    Answer ✓

    I checked on the official website, they did not receive any updates.

    I tried to repair from windows settings and it worked for care center, but not working for predator sense. I do a clean re-installation and it worked now. Thanks a lot peeps!


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Ohk. Windows 10 ones didn't receive any updates, only the Windows 11 ones did.

    Trying to do my best here - Your happy Predator owner =)!
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