A515-51G-55K5 - "Reboot and select proper Boot Device" - no boot possible

Otis_Otis
Otis_Otis Member Posts: 13

Tinkerer

Hello,

my Aspire laptop can no longer boot and can no longer find the SDD in the BIOS.

Model: Acer Aspire A515-51G-55K5

BIOS V.1.15

The laptop can no longer start. "Reboot and select proper Boot Device" comes as an error message. In the BIOS, no SSD is displayed next to the HDD (as a pure data hard drive).

Here's what I've already tried:

- Removal and reinstallation of the old M.2 SSD. No improvement

- Formatting the SSD (Windows hard drive) and reinstalling Windows via Windows Creation Tool via USB stick. Since then, the SDD is also displayed again.

- Update BIOS I wanted to do next, but I only get .exe files via the driver page (https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.02_A_A.zip?)

I found the following german article (i am german), which describes my problem exactly like this, but it is for a different model. (https://community.acer.com/de/kb/articles/9424-solid-state-drive-wird-mit-der-fehlermeldung-reboot-and-select-proper-boot-device-nicht-erkannt)


Does anyone know the problem and can help me?

Thank you in advance and kind regards.

Answers

  • Nikola1700
    Nikola1700 Member Posts: 14

    Tinkerer

    I had the same problem with acer nitro 5 515-58 and I went to a friend we did it for 2 hours you need to change settings in the boot menu but sometimes it needs drivers.

  • Puraw
    Puraw ACE, Member Posts: 14,076 Trailblazer

    @Otis_Otis

    Try to boot with your recovery drive; turn off laptop, insert the usb rec. drive, press F2, move "Boot with usb drive" to the top in the boot page BIOS, exit with saving new settings and reboot with Windows PE (Recovery Panel; choose "System Recovery"). If BIOS does not detect the USB your Boot Partition is corrupted, take out your SSD, connect it with a SSD/USB cable to another PC and back up your data, reformat the SSD (for security) and reinstall the empty SSD in your laptop for Acer Service or a trusted repair shop, ask to completly reinstal OEM OS/drivers.

  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    edited August 2022

    What do you mean with "Change settings" in the boot menu?

    Due to the .exe file of the new BIOS Version, i can't update it via usb, because the stick won't be shown with only an .exe file.

    See the link to the german answer, there was given BIOS files, instead of an .exe.


    I booted with the usb-stick and installed Windows complety new on the ssd. Neverthelesse, the BIOS doesn't show a bootable hard-drive, instead of the data-HDD. But on on the other hand it shows two HDD on information page

    Maybe i reinstall windows on the SSD and try it again.

    Just another info: The installation process, the access to the USB stick has taken aprox. 45 minutes. Way too long for such a operation.

  • Puraw
    Puraw ACE, Member Posts: 14,076 Trailblazer

    Your problem is not the OS (Windows) it is the boot partition(s) on your SSD (volumes 1-3) that need to be recreated by a a technician (with Disk Management), I strongly recommend that you back up your data on another PC, reformat your SD and turn your laptop in at Acer Services to completely initialize and reformat your SSD, reinstall the drivers, apps and OEM OS (Windows 11) for a small charge ($25) or free if your laptop is still under warranty. That Windows OS you have/are downloading is not OEM (Acer) you should install OEM drivers and OS from Acer on your laptop as you won't have a MS product key for the OS and there may be booting/BIOS issues like you have when you install non-Acer drivers OS.

    What I meant with the BIOS menu Boot page change is: Move the USB drive to the top of the boot list (with F5/F6), but since you can already boot from USB that is OK.

    I don't know what you mean by: "The installation process, the access to the USB stick has taken aprox. 45 minutes. Way too long for such a operation." To create a USB recovery drive (to boot from) Windows PE (Recovery environment ISO) needs to be installed at a data transfer speed of 5mb/s for 8GB that will take 30 minutes at least, 45 min. is normal.

  • Nikola1700
    Nikola1700 Member Posts: 14

    Tinkerer

    Idk I gave it to a friend and he did it with other person in the company

  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    edited August 2022

    Hi Puraw,

    Actually the boot progress via USB won't work after ~ 16 hours. No progress. I already replaced the old SSD with a new M.2 SATA SSD. In the BIOS all components are listed and are recognized. Maybe I can post a few photos afterwards.


    Maybe the RAM or Motherboard have a malfunction?

    Mabeyou have Any ideas?

  • With hdd and ssd connected, can you send a picture of the bios info tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    edited September 2022

    Hello,

    see the photos attached.

    I have installed Windows 11 via usb and windows creation tool on the new inserted SSD, but the bios doen't recognize any bootable function on the ssd...

    As an information. I am not able to install Windows 10 due to the problem, that the laptop won't boot the usb stick, which is recognized in the bios.


    Any ideas ?


    [Edited the content to hide sensitive information.]

  • OK! Access the bios, go to the main tab, press ctrl+s and change the sata mode to rst with optane.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    edited September 2022

    After pressing ctrl + s , there is shown under the information tab SATA Mode : AHCI, but i can't change these settings...

  • Can't you change to rst with optane?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    Hello,

    Mo it doesnt work. In the Main Tab, Ctrl + s doesnt Show the New function To change to rst with optane

  • But the ssd and hdd are showing up here, see:

    You may need to update the bios:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Otis_Otis
    Otis_Otis Member Posts: 13

    Tinkerer

    I only found executive files to Update BIOS unser Windows.

    Is There any possibility to Update via USB?

  • Did this problem start after installing Linux? About your question, the ideal is to update the Bios in the windows environment.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)