Acer Swift SF3 14-43 won't enter sleep mode.

Dannyufcfan
Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

I'm using a Acer Swift SF3 14-43 laptop. I loathe it, but I'm stuck with it. I have a windows 10 installed.

The problem is the Laptop will not enter sleep mode while plugged in. When I close the lid the blue power light stays on. I've tried every fix I could find online. My closing the lid settings are set to sleep. All advanced settings are also correct. The last thing I attempted was to change the Link State Power Management options in Advanced Power Settings to off. But this still had no effect.

On battery, though, the laptop will sleep as normal.

It won't even sleep if I press the power button. I asked microsoft twitter for help, they were helpful but could not fix the issue. I've tried everything I could find on google, so I'm trying here as a last resort.

Any ideas of what I could try that is not the obvious? I fear that it may well be a hardware and not software issue.

If I can't fix this weekend, then this laptop is going back as it's under warranty and I'll never buy or recommend a Acer laptop again. It's been non stop problems with it since I bought it.

Thanks for any help.

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' Scroll down and uncheck the box for fast startup. Shut down Windows normally. Wait a few minutes. Then turn the laptop back on.

    Jack E/NJ

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    edited September 2022

    Thanks for this. I have already tried this, though and it didn't work. I'm running out of things to try lol

    If anyone has any other suggestions please let me know.

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    I generated a energy report. Can anyone tell me if anything here would be stopping the laptop entering sleep mode?

    Analysis Results

    Errors

    Power Policy:PCI Express ASPM is disabled (Plugged In)

    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name Microsoft Wi-Fi Direct Virtual Adapter Device ID {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&138E0095&0&12 Device Status 0x1802400 Device Problem Code 0xa

    Warnings

    Platform Timer Resolution:Platform Timer Resolution

    The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

    Current Timer Resolution (100 ns units) 156247 Maximum Timer Period (100 ns units) 156250

    Platform Timer Resolution:Outstanding Timer Request

    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

    Requested Period 10000 Requesting Process ID 15320 Requesting Process Path \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe

    Power Policy:Minimum processor performance state is high (Plugged In)

    The lowest processor performance state is greater than 75% of the maximum processor performance.

    Minimum performance state (% of maximum performance) 80

    USB Suspend:USB Device Rarely Entering Selective Suspend

    This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Composite Device Host Controller ID PCI\VEN_1022&DEV_1639 Host Controller Location PCI bus 3, device 0, function 3 Device ID USB\VID_04CA&PID_3802 Port Path 4 Time Suspended (%) 34

    CPU Utilisation:Processor utilisation is moderate

    The average processor utilisation during the trace was moderate. The system will consume less power when the average processor utilisation is very low. Review processor utilisation for individual processes to determine which applications and services contribute the most to total processor utilisation.

    Average Utilisation (%) 3.86

    CPU Utilisation:Individual process with significant processor utilisation.

    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name firefox.exe PID 11820 Average Utilisation (%) 0.75 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.28 \SystemRoot\system32\ntoskrnl.exe 0.14 \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.07

    CPU Utilisation:Individual process with significant processor utilisation.

    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name PhoneExperienceHost.exe PID 14508 Average Utilisation (%) 0.38 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\dwmcorei.dll 0.10 \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll 0.08 \SystemRoot\system32\ntoskrnl.exe 0.06

    CPU Utilisation:Individual process with significant processor utilisation.

    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name firefox.exe PID 2904 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.14 \SystemRoot\system32\ntoskrnl.exe 0.03 \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.01

    CPU Utilisation:Individual process with significant processor utilisation.

    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name firefox.exe PID 11992 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.07 \SystemRoot\system32\ntoskrnl.exe 0.04 \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\u0364120.inf_amd64_636d39f1d2b33111\B364017\atidxx64.dll 0.01

    CPU Utilisation:Individual process with significant processor utilisation.

    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name System PID 4 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \SystemRoot\system32\ntoskrnl.exe 0.16 \SystemRoot\System32\drivers\mtkwl6ex.sys 0.02 \SystemRoot\System32\DriverStore\FileRepository\u0364120.inf_amd64_636d39f1d2b33111\B364017\amdkmdag.sys 0.01

    Information

    Platform Timer Resolution:Timer Request Stack

    The stack of modules responsible for the lowest platform timer setting in this process.

    Requested Period 10000 Requesting Process ID 15320 Requesting Process Path \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

    \Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll

    \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe

    \Device\HarddiskVolume3\Windows\SysWOW64\KernelBase.dll

    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

    Power Policy:Active Power Plan

    The current power plan in use

    Plan Name OEM Balanced Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

    Power Policy:Power Plan Personality (On Battery)

    The personality of the current power plan when the system is on battery power.

    Personality Balanced

    Power Policy:Video Quality (On Battery)

    Enables Windows Media Player to optimise for quality or power savings when playing video.

    Quality Mode Balance Video Quality and Power Savings

    Power Policy:Power Plan Personality (Plugged In)

    The personality of the current power plan when the system is plugged in.

    Personality Balanced

    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Power Policy:Video quality (Plugged In)

    Enables Windows Media Player to optimise for quality or power savings when playing video.

    Quality Mode Optimise for Video Quality

    System Availability Requests:Analysis Success

    Analysis was successful. No energy efficiency problems were found. No information was returned.

    Battery:Battery Information

    Battery ID 8167COSMX AP20CBL Manufacturer COSMX Serial Number 8167 Chemistry Li-I Long Term 1 Sealed 0 Design Capacity 53015 Last Full Charge 52171

    Platform Power Management Capabilities:Supported Sleep States

    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

    S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported false S4 Sleep Supported true

    Platform Power Management Capabilities:Connected Standby Support

    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

    Connected Standby Supported true

    Platform Power Management Capabilities:Adaptive Display Brightness is supported.

    This computer enables Windows to automatically control the brightness of the integrated display.

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 0 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 1 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 2 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 3 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 4 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 5 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 6 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 7 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 8 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 9 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 10 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 11 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 12 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 13 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 14 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0 Index 15 Idle State Count 3 Idle State Type None Nominal Frequency (MHz) 1801 Maximum Performance Percentage 242 Lowest Performance Percentage 61 Lowest Throttle Percentage 22 Performance Controls Type ACPI Collaborative Processor Performance ControlScan Time 2022-09-03T13:10:08Z Scan Duration 60 seconds System Manufacturer Acer System Product Name Swift SF314-43 BIOS Date 07/28/2021 BIOS Version V1.04 OS Build 19044 Platform Role PlatformRoleMobile Plugged In false Process Count 218 Thread Count 3430 Report GUID {b11ec985-c6a5-4fd6-bf80-8c71e84dc8a5}

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    edited September 2022

    In that report, shouldn't S3 be set to true and not false?

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    If all the options in ControlPanel power button app are set to sleep as shown below, then bring up the screen for Control Panel's edit power plan. Click on advance settings. Please post a screenshot of available options in the box that pops up.



    Jack E/NJ

  • When you disable fast startup in power options, does the problem continue?

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  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    Yes, it does. I thought that might be the issue, but it still persists.

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    My options were more limted here then what I saw online. So, I entered safe mode and had more options including turning ' Link State Power Management' to off.

    See, what I mean when I said I've tried everything?! lol

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Please post a screenshot of your Control Panel power button app.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Edit your power plan. Change all settings to "never" on battery and plugged in. Then shutdown Windows again. Start it up and try it again.

    Jack E/NJ

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    edited September 2022

    Did this and still no luck. Interestingly, it did seem to work the first two times that I closed the lid but then back to not switching off. The blue power light still stays on and if a video is playing it will keep playing in the background etc.

    BTW, thanks for all your suggestions. I understand if you give up. I have too lol

  • Are there any external devices plugged into the usbs ports?

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  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    Nope.

    I wonder if it's possible to be hardware fault? You wouldn't think so with a issue like this but you never know.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    >>>>Interestingly, it did seem to work the first two times that I closed the lid but then back to not switching off.>>>


    Check to make sure the power plan settings and power button behavior hadn't been changed by an errant background Win update while you weren't looking.

    Jack E/NJ

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    Nope, they are still set to sleep :(


    Looks like I will just have to put up with it. A real mystery, though.

    Thanks for your help.

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    The issue is not annoying enough for me to send laptop back, so I'll just leave it be.

    Unless anyone else has new idea to try?

  • I would try to update the drivers with iobit's driverbooster program. This could be a driver related issue as well.

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  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    >>>>Interestingly, it did seem to work the first two times that I closed the lid but then back to not switching off.>>>


    Yes, I would first try @egydiocoelho 's Driver Booster suggestion. However, the fact that it seems to have worked at least a few times suggests a faulty or intermittent Hall magnetic lid position sensor on the maimboard. In this situation, warranty service might be advisable.

    Jack E/NJ