MY ACER NITRO 5 AN515-55 ISNT DECETING MY GRAPHCS CARD I TRIED UPDATE WIN11, BIOS BUT NOT WORKING

AdamPrince · August 2022

A few days back my laptop stopped detecting my graphics card, I tried updating everything, including windows 11, bios, and my graphics card, nothing is working, and then when randomly my laptop started to detect my graphics card but the next day it stopped detecting it again, also my laptop keeps on crashing now, for no apparent reason, e.g., today I was on my desktop with nothing open and my laptop crashed. i even tired going back to a restore point i had when the graphics card was workign fine, but it did noting. Please help

[Edited the thread to add issue detail]

JackE · August 2022

Open Device Manager. If no red or yellow warnings, expand the Display adapters folder. Please post a screenshot of result if possible.

StevenGen · August 2022

MY ACER NITRO 5 AN515-55 ISNT DECETING MY GRAPHCS CARD

AdamPrince

Aug 29, 2022

A few days back my laptop stopped detecting my graphics card, I tried updating everything, including windows 11, bios, and my graphics card, nothing is working, and then when randomly my laptop started to detect my graphics card but the next day it stopped detecting it again, also my laptop keeps on crashing now, for no apparent reason, e.g., today I was on my desktop with nothing open and my laptop crashed. i even tired going back to a restore point i had when the graphics card was workign fine, but it did noting. Please help

Uninstall the intel graphics through Device Manager and use this software Display Driver Uninstaller Download version 18.0.5.4 to uninstall all NVIDIA drivers for your graphics/audio drivers for your laptop, then reboot the laptop as windows will install generic drivers and your laptop should work.

Then install the latest NVIDIA driver from the NVIDIA drivers site for your graphics card and also install the Intel® Driver & Support Assistant so that this Intel software scan installs all the appropriate and latest Intel drivers like graphics, chipset etc for your laptop. Try all that as you have a driver error problem(s) and that is why you are getting these crashes and also make sure that you have Windows Updated and also install the last AN515-55 bios update version 2.05 1. Improve for GPU protection. installed but and make sure that when you do this bios update, your AN515-55 is tested thoroughly that it does NOT CRASH, as doing a bios update with a laptop that can crash could brick your laptop and its bios if the laptop crashes in the middle of a bios update. Try all that and let us know.

AdamPrince · August 2022

JackE

Aug 29, 2022

Open Device Manager. If no red or yellow warnings, expand the Display adapters folder. Please post a screenshot of result if possible.

as of right now my laptop is working fine and the graphics card is working fine i have attacted an image of the device manger and i will post another picture of the device manager if the graphics card isnt being dected later

AdamPrince · August 2022

StevenGen

Aug 29, 2022

https://community.acer.com/en/discussion/670526/my-acer-nitro-5-an515-55-isnt-deceting-my-graphcs-card
Uninstall the intel graphics through Device Manager and use this software Display Driver Uninstaller Download version 18.0.5.4 to uninstall all NVIDIA drivers for your graphics/audio drivers for your laptop, then reboot the laptop as windows will install generic drivers and your laptop should work.
Then install the latest NVIDIA driver from the NVIDIA drivers site for your graphics card and also install the Intel® Driver & Support Assistant so that this Intel software scan installs all the appropriate and latest Intel drivers like graphics, chipset etc for your laptop. Try all that as you have a driver error problem(s) and that is why you are getting these crashes and also make sure that you have Windows Updated and also install the last AN515-55 bios update version 2.05 1. Improve for GPU protection. installed but and make sure that when you do this bios update, your AN515-55 is tested thoroughly that it does NOT CRASH, as doing a bios update with a laptop that can crash could brick your laptop and its bios if the laptop crashes in the middle of a bios update. Try all that and let us know.

will uninstaling the display drivers affect my laptop neagtively, is it possible that i can loose access to my laptop all together?

AdamPrince · August 2022

could this be a windows 11 problem?

JackE · August 2022

>>>could this be a windows 11 problem?>>>

Yes, likely. Despite the Microsoft hype & flashing messages urging you to upgrade now, your laptop is not completely ready for Win11 till the Acer download page has released the updated Win11 drivers. Like the rest of us Acer users, you'll just to keep checking the page since we have no idea when they be released. Meanwhile if it keeps disappearing, you might want to try downloading and install iobit's Driver Booster freeware to see if it can find any better Win11 drivers on line.

simonmarshall · August 2022

I am facing the same problem on my acer laptop (acer swift 5) I have downloaded WWE 2K22 from a website (grazeapk.com/wwe-2k20-apk/) that supports 4K graphics but my laptop is not giving the actual quality of graphics

AdamPrince · August 2022

guys last night I was using my laptop and it turned off and now isn’t taking charge of turning on HELP

JackE · August 2022

Was it plugged in at the time?

AdamPrince · August 2022

JackE

Aug 30, 2022

Was it plugged in at the time?

Yes

I was watching a movie on my bed and I had it plugged in and I moved the laptop and it turned off and dosent take charge anymore. I tried holding the on button for 30 seconds and nothings wokring

JackE · August 2022

Was the laptop sitting on the bed mattress?

AdamPrince · August 2022

JackE

Aug 30, 2022

Was the laptop sitting on the bed mattress?

Yes it was on the mattress

JackE · August 2022

It probably overheated from the air vents on the bottom being blocked. If this is done too many times, the GPU and other circuits will eventually fail. The laptop must be used on a hard surface, preferrably raised a little to promote air flow in and out of the bottom cover vents.

Does the laptop still turn on plugged in?

AdamPrince · August 2022

https://community.acer.com/en/discussion/comment/1143567#Comment_1143567

No

no sign of life no charging lights, no fans, no keyboard light.

JackE · August 2022

Do you have a multimeter to check voltage output of charger plug between outer barrel and center hole contact? Should be 19vdc.

AdamPrince · August 2022

https://community.acer.com/en/discussion/comment/1143661#Comment_1143661

No i don’t have one

JackE · August 2022

How about a friend? Digital multimeters are pretty cheap these days --- only abut $15usd --- and can be useful for many situations like this including diagnosing problems with other electronic devices or household electrical appliances.

There's not much more diagnostics that we can help with if no LEDs or other signs of life. Sorry, we can't really guess what's going on without some way of checking if the power supply is still OK. If you can't borrow or afford a multimeter, then you might have to take it to a local laptop repair shop for evaluation and repair cost estimate.