acer xv253qp VRR problem

imaje
imaje Member Posts: 7 New User
edited August 2022 in Monitors

got a brand new acer xv253qp, amazing monitor in almost anyway but one big problem. when VRR is on from amd adrenalin software, i get in different games( csgo and dota tested) this problem: monitor goes black/off for 2 seconds then comes back to normal in dota main menu it happens all the time, while in game much rarely, in csgo it happens more rarely but it happens from time to time and it's enough to be annoying. it's defenetely the VRR function because with this off i got no problem. but with VRR broken this is a huge dealbreaker. is there a fix for this or i might have return this amazing monitor? tried different amd driver, tried different hdmi cable/port, same issue. btw i'm using a 5600g btw with igpu and win10. should i just return this monitor or is there any fix cause having a monitor with faulty freesync is defenetely a huge problem.

Answers

  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    edited August 2022

    The power up sequence can be important. Try this. Turn monitor on first. Wait a minute or two. Then turn on the PC. Test VRR again. Also make sure drivers are installed. https://www.acer.com/ac/en/US/content/support-product/8446?b=1

    Jack E/NJ

  • imaje
    imaje Member Posts: 7 New User
    edited August 2022

    drivers are installed. this has abolutely nothing to do with the drivers. are you sure it's the power sequence? have you encountered this particular problem elsewhere? it is true that i kept the monitor off when pc is not in use and turn it on as the same time as pc or few seconds after.

    the screen goes black because the fps prolly goes bellow the freesync range, this problem should not occur, if it's out of freesync range some tearing is normal but for the monitor to turn off for 2 seconds is a big question mark.

  • imaje
    imaje Member Posts: 7 New User
    edited August 2022

    man i already packed this monitor and i'm ready to return it. and now you're telling me about the power sequence. i don't want to unpack for nothing. are you sure this is a reasonable reason for vrr to malfunction? i really don't want to return this monitor but i can go on with broken vrr

  • JackE
    JackE ACE Posts: 44,893 Trailblazer

    Sorry, but power sequence was the first thing I mentioned to try.

    And yes, the power sequence is important for the monitor to be initialized and ready for proper handshaking with the gpu. But if you need a100% guarantee it'll work before you unpack it again, then don't unpack it, cuz I can't give you a 100% guarantee. Just return it to the vendor as defective for a refund or exchange on something else before the vendor's return merchandise (RMA) period expires. Usually only a few weeks.

    Jack E/NJ

  • imaje
    imaje Member Posts: 7 New User

    it didn't worked out. ended up returning it.

  • JackE
    JackE ACE Posts: 44,893 Trailblazer

    Sorry. What are you gonna try now?

    Jack E/NJ

  • imaje
    imaje Member Posts: 7 New User
    edited August 2022

    i don't know, if i knew the next model i buy would not have this issue i would just buy the same model because i loved it. i have even tried modifying the default freesync range with CRU from 48-144hz to 50,52,54,56,58,60-144hz and still the same issue. i'm dissapointed that i had to return it because it was an amazing monitor but i simply can't use a monitor without VRR. so was i unlucky getting a faulty model or is this problem common with this model? because i have read about other reports

  • JackE
    JackE ACE Posts: 44,893 Trailblazer

    >>>VRR is on from amd adrenalin software>>>

    This may be the issue. I suspect it may be common to monitors using one of apparently many open source AdaptiveSync variants of AMD's FreeSync. While you'd think an open soruce variant of AMD's FreeSync would play nice together, Acer's flavor ironically suggests that it actually works better with nvidia proprietary GSync input. But I'd bet probably not as well as a monitor based on nvidia proprietary GSync which of course are usually a lot more expensive.

    If you want to stay with AMD FreeSync output, I'm not quite sure how you would pick another AdaptiveSync monitor that would play nice. Other than to pick a monitor specifically using AMD branded FreeSync technology..

    Jack E/NJ

  • imaje
    imaje Member Posts: 7 New User

    Will adaptive sync still function if it's enabled from monitor's OSD but the VRR is disabled from adrenalin software?

  • JackE
    JackE ACE Posts: 44,893 Trailblazer

    If only the monitor's Sync was enabled, I'd guess the monitor alone should try to follow the GPU.

    If only the GPU's Sync was enabled, I'd guess the GPU alone should try to follow the monitor,

    If both Syncs were enabled at the same time, I'd guess a proper design would be the same as if both were disabled.

    Do you think I might've guessed right? 🙂

    Jack E/NJ

  • imaje
    imaje Member Posts: 7 New User
    edited August 2022

    You can't enable VRR from amd's adrenalin software if the monitor has the adaptive sync disabled from the OSD. But you can disable VRR from amd's software while the monitor's adaptive-sync remains enabled.

    The question was if the adaptive sync still works if the VRR is disabled from the software and if there's a way to test if adaptive sync is working.

  • JackE
    JackE ACE Posts: 44,893 Trailblazer

    >>>The question was if the adaptive sync still works if the VRR is disabled from the software and if there's a way to test if adaptive sync is working.>>>

    My first guess above was that If only the monitor's OSD Sync was enabled, then the monitor alone should try to follow the GPU. So yes, I'd guess it should work. The test would be how it looks with monitor Sync on and off. Related to this, I thought adrenaline mostly controlled the GPU, not the monitor's OSD settings.

    >>>You can't enable VRR from amd's adrenalin software if the monitor has the adaptive sync disabled>>>

    I'm puzzled by this because it's almost as if both the GPU and the monitor would be trying to follow each other at the same time. I'm not sure how this would work with each searching at the same time trying to lock in on one another. Sorta like two moving targets trying to hit each other instead of one trying to hit a stationary target.

    Jack E/NJ

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