Acer Predator Helios 500 is getting hanged when unplugged and getting restarted

ankitshakya4u
ankitshakya4u Member Posts: 5

Tinkerer

My laptop is getting hanged when unplugged and needs to be force restarted, also experienced the auto restart multiple times after which its gives a screen to restart or Boot options.

Kindly assist

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • What is the exact model? Example PH315-55-58VH.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Does this issue occur when you turn off the computer, disconnect the power adapter, and then turn on the computer, using only battery power?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • ankitshakya4u
    ankitshakya4u Member Posts: 5

    Tinkerer

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ