Ssd not recognizing in Acer nitro 5 an515 42

Mudd5150
Mudd5150 Member Posts: 4 New User
edited August 2022 in Nitro Gaming

I have an Acer nitro 5 an515 42 r5ed with 500 gb hhd. I have installed a wd 1tb sad but my nitro 5 is not recognized what do I do

[Thread was edited to add model name to the title]

Answers

  • RenanVilela
    RenanVilela ACE Posts: 15,912 Trailblazer

    Hello, good morning.

    Is the SSD being recognized in the Bios?

    Acer Predator Helios 300 Core i7 9750H
    Sodimm DDR4 2666MHz 16 GB Sk Hynx
    Sodimm DDR4 2666MHz 16GB Crucial
    SSD 512GB Sandisk Plus
    SSD M2 Nvme 512GB XPG GAMMIX S11 Lite
    SSD M2 Sata3 128GB WD
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    Se a minha resposta te ajudou, curta o comentário e fortaleça com o Sim se possível!!

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @Mudd5150


    You can try the BIOS reset to check if that makes any difference.


    How do I reset my BIOS/UEFI to default settings?

    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.


    Hope it will help you in some way.

  • Can you send a picture of the bios info tab?

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  • sri369
    sri369 ACE Posts: 2,853 Pathfinder

    When you say not recognized, you mean within BIOS or within windows? Have you checked under system disk manager to see if it is showing up or not. When you add a new drive to any windows 10 or later system, the disk gets added but does not mounted by default - you'll need to mount it manually.

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  • Mudd5150
    Mudd5150 Member Posts: 4 New User

    does not show in bios or windows and the ssd is brand new and installed on this very computer im on now. how do i add the ssd manually

  • Can you send a picture of the bios info tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Can you send a photo of this tab?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mudd5150
    Mudd5150 Member Posts: 4 New User
  • sri369
    sri369 ACE Posts: 2,853 Pathfinder

    Did you check the manufacturer site for drivers for that media? Sometimes installing Intel RST drivers too helps.

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  • Can you send a photo of this tab in bios?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VuKhanh
    VuKhanh Member Posts: 2 New User

    First thing you should verify is your SSD work normal on other devices?

    If on other devices your SSD is OK then you could try connect via USB as the portable drive. If your Acer can connect your SSD as portable drive then maybe your sata cable was broken or something faulty on your bios.

    Please check and verify is the issue was solved or not.

    Thank you.