cant reinstall predator helios 300 ph317-55-7

Locknessmanster
Locknessmanster Member Posts: 4 New User
edited August 2022 in Acer Software
Hi all I have an acer predator helios 300 ph317-55-71yx so i opened predator sense one day and the logo came up and nothing else so i uninstalled it when i went to reinstall it got the error message this computer is not supported and also acer care center is gone too when i go to install that it cant open the file to install it anybody have anmy idea what to do








( Edited the title to add the model name )

Answers

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    edited August 2022
    Did you install Predator Sense and Acer Care Center from the support site of your model?
    Download the files, extract them to a folder and start the installation.
  • Can you send a picture of the bios information tab? I want to see how the model name is written in the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Locknessmanster
    Locknessmanster Member Posts: 4 New User
    Not very tech savvy can u tell me how to get to that screen still using windows 10wascas said:
    Did you install Predator Sense and Acer Care Center from the support site of your model?
    Download the files, extract them to a folder and start the installation.
    Yes I did that's what says Sorry! Your computer is not supported for predator sense also Acer care center is gone somehow when I try to reinstall it says it couldn't open the package
  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    edited August 2022
    "This computer is not supported” when installing the PredatorSense software. This error may occur if the model name in the BIOS does not include the word Predator (i.e. G6-710 instead of Predator G6-710). In this case, contact Acer support.

    To install ACC do this:
    Download 7-zip and install it. Open 7-zip and open the ACC-zip-file. Extract the zip-file to a folder. Then execute setup.exe in the extracted folder and follow the instructions on the screen.
  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    edited August 2022
    Please send also a picture from the bios information tab as already said. To enter the BIOS, restart or turn off the machine. Then press the power button and immediately after that press F2 quickly for several times.

  • Locknessmanster
    Locknessmanster Member Posts: 4 New User
    Ok guys thnx for the directions so here's that bios screen what does this tell u to do
  • Locknessmanster
    Locknessmanster Member Posts: 4 New User
    Ok so mentioned I'm not tech savvy so wasn't extracting the file I'm guessing cuz when I extracted them they installed fine thanks guys
  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    What is your operation system? Windows 10 or Windows11?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)