I can find a way to run Google Photos/Spin 713

patrickkelly
patrickkelly Member Posts: 92 Fixer WiFi Icon
edited June 2023 in Chromebooks
Unless I can find a way to run Google Photos on my Spin 713 I won't be buying another Acer chromebook. Photos runs fine on my Lenovo Duet.
[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 45,082 Trailblazer
    Are you getting an incompatible device error when you try to install it?

    Jack E/NJ

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    No. I can edit one photo and then when I try to edit a photo it simply exits the program and if I wait I get a message that says the program isn't responding. The Google Photo Website works but lacks some features I like that are in the Google App.
  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    Your best bet is likely to contact Google support on that. Acer has no visibility into Googles apps that I'm aware of.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    patrickkelly


    Try to do a chrome reset on your chrome book   
    open chrome
    click on three dots on top right corner 
    click on settings - on the left column - click on reset and cleanup
    click on restore setting to original defaults
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine.. 

    Now try to use google photos 

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chrome book.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup.. 
    Connect to wifi and type the wifi password
    Login to chrome book with your regular password

    Now try to use google photos 

    It should work fine ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    I've done powerwash, more than once. Didn't help. Cleared caches. Didn't help. Uninstalled app and reinstalled, didn't help. As I said, it works for one edit and then when it goes to save the second edited photo it exits the program and sometimes says it's not responding.
  • JackE
    JackE ACE Posts: 45,082 Trailblazer
    If you haven't done so already, go to this Google Photos forum link, sign in and post the issue there.




    Jack E/NJ

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    I went to Google Photo help and chatted with a tech, did what he said, and nothing helped. That's it.
  • JackE
    JackE ACE Posts: 45,082 Trailblazer
    Is it still under warranty?

    Jack E/NJ

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    By about six days but I'm in Mexico and Acer isn't.
  • JackE
    JackE ACE Posts: 45,082 Trailblazer
    Yes it is. But I'm not sure how they would handle something like this. I suggest that you tune into to this link and try to find out.


    Jack E/NJ

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon


    This morning I deleted all Google Photos apps, two, and downloaded a new PWA. I've been playing with it and it seems to be functioning properly.