I can find a way to run Google Photos/Spin 713
patrickkelly
Member Posts: 92 Fixer 
Unless I can find a way to run Google Photos on my Spin 713 I won't be buying another Acer chromebook. Photos runs fine on my Lenovo Duet.
[Edited the thread to add issue detail]
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Answers
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Are you getting an incompatible device error when you try to install it?
Jack E/NJ
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No. I can edit one photo and then when I try to edit a photo it simply exits the program and if I wait I get a message that says the program isn't responding. The Google Photo Website works but lacks some features I like that are in the Google App.0
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Your best bet is likely to contact Google support on that. Acer has no visibility into Googles apps that I'm aware of.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.0 -
patrickkellyTry to do a chrome reset on your chrome bookopen chromeclick on three dots on top right cornerclick on settings - on the left column - click on reset and cleanupclick on restore setting to original defaultsyou will see reset settings - cancelclick on reset settingsClose the chrome and open it It should work fine..
Now try to use google photosIf it is still not working..We need to do a power wash on your chrome book.Restart the chrome book.On the login screen please don’t type the password.Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r onceIt will show “Reset this pc”Click on power wash and continue..Please understand it will clear the local and user settings..Please complete the final setup..Connect to wifi and type the wifi passwordLogin to chrome book with your regular passwordNow try to use google photosIt should work fine ..Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
I am not an ACER employee
Thank you and have a BLESSED AND HAPPY DAY ★★ WILLIAM - MRK ★★
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I've done powerwash, more than once. Didn't help. Cleared caches. Didn't help. Uninstalled app and reinstalled, didn't help. As I said, it works for one edit and then when it goes to save the second edited photo it exits the program and sometimes says it's not responding.0
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If you haven't done so already, go to this Google Photos forum link, sign in and post the issue there.
Jack E/NJ
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I went to Google Photo help and chatted with a tech, did what he said, and nothing helped. That's it.0
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Is it still under warranty?
Jack E/NJ
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By about six days but I'm in Mexico and Acer isn't.0
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Yes it is. But I'm not sure how they would handle something like this. I suggest that you tune into to this link and try to find out.
Jack E/NJ
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This morning I deleted all Google Photos apps, two, and downloaded a new PWA. I've been playing with it and it seems to be functioning properly.
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