AN517-52: Monitor Flickering when I sign into Windows 11

JeffreyShields207
JeffreyShields207 Member Posts: 17 Troubleshooter
edited July 2022 in Nitro Gaming

Screen Flickering when I sign into Windows 11

Acer Nitro AN517-52

CPU: Intel (R) Core (TM) i-5-10300H CPU@205ghz

UUID: 63E34698-42D9-EA11-80D7-089798B4A609

BIOS: v2.06

Memory: 32768 MB

GOP Version: Intel (R) GOP Driver [9.0.1107]

HDDO Version: WDC PC SN530 SDBPNPZ-512G-1014

HDDO Serial #: 20254Z801914

SATA: Optane with RAID

I reset my ACER Nitro AN517-52 after I got it back from letting my roommate use it, it was running perfectly fine I just want to reset it to remove any personal information that he had on it, I restored it using ALT F10 and advanced options to remove everything, after install I went through the setup and entered all my information. After signing into Windows11 it took me to the "DESKTOP SCREEN" and it began to flicker not allowing me to do ANYTHING, i can see the mouse icon and it has the blue circle spinning, i try to right click to get to properties but will not work, i have tried every key to enter Device Manage. Control Panel, but no luck. The ONLY time the screen is flicking is on the DESKTOP, it is fine before signing in, fine in F2, F10, i can access the command prompt from advance setting in F10.

Is there only out there that might have any information/help to fixing this it's a great laptop and I cannot afford to buy another computer. Any help will be most appreciated and welcomed.

In advance I would like to thank anyone that would be gracious to help me.

Jeffrey Shields


[ Title edited to add the product's model]

Answers

  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    So you must be having a problem with the video drivers in Windows, or with another app that loads when Windows loads. Try booting in safe mode to see if that will work right.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @JeffreyShields207

    Start the computer in safe mode 

    On the login screen - type a wrong password 
    you will see a power button on the upper right or lower right corner of the screen
    click power.   It will show you sleep shutdown and restart
    Press and hold the shift key on the lower left corner of keyboard and click on restart on the screen 
    Keep holding the shift key till you see chose an option, continue, troubleshoot screen
    It will show you chose an option , continue, troubleshoot.    Remove the finger from the shift key on the keyboard.
    click on troubleshoot - click on advanced options 
    chose startup setting - click on restart 
    press no 5 on the keyboard to chose safe mode with networking 
    You will get a login screen -  type the password - you will not get any error - It will login - it will show you all the icons 

    Try windows + x 
    go to device manager 
    go to display adapter 
    Uninstall the display adapter driver. 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 
     
    It should work fine.. 

    If you are not able to find the drivers for Windows 11 , you computer might not be compatible for Windows 11.    Please go back to windows 10 and the display will be working fine. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JeffreyShields207
    JeffreyShields207 Member Posts: 17 Troubleshooter
    I was able to boot into safe mode using the instructions you provided however once i got into safe mode it was still flickering the difference this time was it was just a white screen flickering i wasn't getting the desktop background picture but i was not able to access any functions the keyboard wouldnt allow me enter into the device manager.