The Nitro 5 & it's FRUSTRATING "Special Keys" ( # @ \ ")

Jazman
Jazman Member Posts: 7

Tinkerer

The Hashtag key # aswell as other keys move around the keyboard - sometimes where it should be (shift + 3)  but at other times it's next to the Enter key ( a new key) added by some Acer smart alick! 
I'm curious if I'm the only person with this issue ??? 
also, the @ key ... normally (Shift + 2)  but it's featured next to the new # key alongside the Enter key ... 
also, where is the \ forward-slash.. it is currently where the new # key is ... 
also the " key is not the (Shift + 2) key as it says it is ... it is where the (shift @) key is along the new # key  
does anyone know where the pound key is? I can't find it... it says it should be shift 3 but it's not .... the hunt continues! 

I'd love an ACER tech wizard to please respond to be honest 

I love my Acer Nitro 5 - but I use these special keys in my passwords and it's incredibly frustrating when I have to be extra cautious to avoid entering the wrong password because the keys move around! 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Jazman,

    Are you connected any external keyboard. 
  • Jazman
    Jazman Member Posts: 7

    Tinkerer

    No I'm using the Laptop, as it came out of the box... is there an Acer Keyboard software download maybe? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2021
    what is the exact model? example an515-51-75kz. Does this issue also occur when connecting an external usb keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Jazman
    Jazman Member Posts: 7

    Tinkerer

    what is the exact model? example an515-51-75kz. Does this issue also occur when connecting an external usb keyboard?
    Model Number N20C1 - I haven't nor would I want to use an external Keyboard... why I bought a laptop :)  

    I do wish #acersupport would assist... I see they VERY quiet LOL 
  • Jazman
    Jazman Member Posts: 7

    Tinkerer

    what is the exact model? example an515-51-75kz. Does this issue also occur when connecting an external usb keyboard?
    Sorry I realised I didn't give the exact model number, here it is : AN 515-55-764B
  • It would be interesting for you to provide the exact model of the laptop:
    Link to download Acer Care Centre for G3-572  Acer Community
    About using the external keyboard, it would just be to check if the problem remains, also typing on an external keyboard. If the problem also occurs when typing on an external keyboard, it means it is a problem with windows and not with the laptop keyboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KellyVA
    KellyVA Member Posts: 1 New User
    Jazman said:
    The Hashtag key # aswell as other keys move around the keyboard - sometimes where it should be (shift + 3)  but at other times it's next to the Enter key ( a new key) added by some Acer smart alick! 
    I'm curious if I'm the only person with this issue ??? 
    also, the @ key ... normally (Shift + 2)  but it's featured next to the new # key alongside the Enter key ... 
    also, where is the \ forward-slash.. it is currently where the new # key is ... 
    also the " key is not the (Shift + 2) key as it says it is ... it is where the (shift @) key is along the new # key  
    does anyone know where the pound key is? I can't find it... it says it should be shift 3 but it's not .... the hunt continues! 

    I'd love an ACER tech wizard to please respond to be honest 

    I love my Acer Nitro 5 - but I use these special keys in my passwords and it's incredibly frustrating when I have to be extra cautious to avoid entering the wrong password because the keys move around! 
    I have the same issue… can’t find the solution here…
  • Jazman
    Jazman Member Posts: 7

    Tinkerer

    I found the Solution... change the Keyboard layout to GB / UK (GB, US, intl, ES) 
    this solved my issue... why the laptop came out the box with a different country assigned heaven knows... but play around with the Keyboard options to see which one solves it for you... My keys are now Exactly where the buttons say they are! suuuuper happy now :)
  • korben
    korben Member Posts: 2 New User
    Jazman said:
    The Hashtag key # aswell as other keys move around the keyboard - sometimes where it should be (shift + 3)  but at other times it's next to the Enter key ( a new key) added by some Acer smart alick! 
    I'm curious if I'm the only person with this issue ??? 
    also, the @ key ... normally (Shift + 2)  but it's featured next to the new # key alongside the Enter key ... 
    also, where is the \ forward-slash.. it is currently where the new # key is ... 
    also the " key is not the (Shift + 2) key as it says it is ... it is where the (shift @) key is along the new # key  
    does anyone know where the pound key is? I can't find it... it says it should be shift 3 but it's not .... the hunt continues! 

    I'd love an ACER tech wizard to please respond to be honest 

    I love my Acer Nitro 5 - but I use these special keys in my passwords and it's incredibly frustrating when I have to be extra cautious to avoid entering the wrong password because the keys move around! 
    same issue, mine is acer nitro 5 57- 53sb 
  • korben
    korben Member Posts: 2 New User
    Jazman said:
    I found the Solution... change the Keyboard layout to GB / UK (GB, US, intl, ES) 
    this solved my issue... why the laptop came out the box with a different country assigned heaven knows... but play around with the Keyboard options to see which one solves it for you... My keys are now Exactly where the buttons say they are! suuuuper happy now :)
    what is GB/UK(GB, US, intl, ES)?
  • Jazman
    Jazman Member Posts: 7

    Tinkerer

    korben said:
    Jazman said:
    I found the Solution... change the Keyboard layout to GB / UK (GB, US, intl, ES) 
    this solved my issue... why the laptop came out the box with a different country assigned heaven knows... but play around with the Keyboard options to see which one solves it for you... My keys are now Exactly where the buttons say they are! suuuuper happy now :)
    what is GB/UK(GB, US, intl, ES)?
    This is the type of Keyboard layout. 
    Either Brittish layout, or United States or Spannish etc... so play around with these so see which lines the buttons up correctly ... BUT, thus will not make it like a "Normal Keyboard layout that we are mostly all used to" this Acer Keyboard is wierd and takes some getting used to... My friend used my Acer laptop this past weekend and phoned me to ask what's wrong with the Keyboard... so it is the laptop it has a wierd layout!!  but just try get the keys to line up with what they display I've set my Keyboard to ENGLISH (United Kingdom layout) and it works the best