Does anyone know if Acer will update the BIOS on 2021 Nitro laptop models for fTPM fix?

Frodosynthesis
Frodosynthesis Member Posts: 28 Enthusiast WiFi Icon
Basically the dreaded issue which is caused by the fTPM module installed in the chipset itself (can't be disabled in BIOS) of the laptop.
Symptoms: Every now and then you get a robotic sound and everything gets laggy (1-2 fps) for a couple of seconds.

AMD started rolling out updates for the BIOS. Will Acer follow?

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    The ACER downloads for the AN517-41 at this link suggests this matter might've already been addressed for some mainboards with BIOS v1.08 depending on manufacturing origin.






    Jack E/NJ

  • Frodosynthesis
    Frodosynthesis Member Posts: 28 Enthusiast WiFi Icon
    JackE said:
    The ACER downloads for the AN517-41 at this link suggests this matter might've already been addressed for some mainboards with BIOS v1.08 depending on manufacturing origin.







    A lot of Ryzen systems have this problem, and AMD has begun addressing it in May of 2022, with BIOS updates (for discrete desktop motherboards). Since laptops have their own mobos, with specific reqs, manufacturers themselves need to update the BIOS. The stutter is nothing serious, but can be annoying. Happens from time to time.
    I hope Acer updates the BIOS for the Nitro lineup

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited July 2022
    About the bios, I don't know when acer will release a fix. About the audio, watch this video in Portuguese:
    https://youtu.be/0esSJ_CpRbk
    You don't need to understand Portuguese. Go to minute 2:13 and restore that driver shown in the video, to an older version.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>>>>Not talking about that. https://www.amd.com/en/support/kb/faq/pa-410>>>>

    Like the rest of us Acer users, you must keep checking the download page for any updates that might be needed. We are not ACER employees or service contractors who can give you any firm info on if/when these updates will appear. Sorry.

    Jack E/NJ

  • vlado22
    vlado22 Member Posts: 14

    Tinkerer

    aaaaaaaaaaaaaaaaaaaaaa

  • eGomes
    eGomes Member Posts: 4,301 Guru

    Hello @vlado22,

    I have tried several ways to contact Acer regarding this problem of AMD/AGESA microcode and outdated SMU on laptops equipped with AMD Ryzen processors.

    I made a preliminary survey with BIOS versions and their respective microcode versions. That can be seen here (pt-BR):


    Unfortunately, Acer being an irresponsible company that doesn't have the slightest commitment and respect for its customers, is unlikely to release new UEFI firmware / BIOS updates for these laptops.