Aspire E 15 E5 575T 58WH (Windows 10) screen of death loops

stribor45
stribor45 Member Posts: 6 New User
edited October 2023 in Aspire Laptops
Recently my laptop has been having blue screen of death loops and i was able to reboot and windows repaired itself. I have couple successful boots for few days but now when I turn laptop on i have black screen with nothing on it. Every few seconds I can see screen sort of trying to get to life (very brief flicker) but that's about it.

Any suggestions on how to fix this?

Thanks


{Thread was edited more content }

Best Answer

  • vivsim
    vivsim Member Posts: 18 Troubleshooter
    Answer ✓
    So, I've resolved my problem which was that I'd push the power button, the blue disk light would flick at intervals, the charging light would be red, the screen would be black and it would weakly flicker grey at intervals.  I tried to boot up with a startup USB, tried to get to the BIOS, tried various recommended key combinations, etc., etc., but nothing would bring the notebook back to life.
    After the warranty ran out a year ago, I had a similar, but intermittent, problem which I couldn't fix and finally took it to a repair place.  They decided the disk had failed and they replaced it with an SSD.  Worked fine for a couple of months then the problem resurfaced.  Eventually, I figured out that one of the two 4 gb memory sticks had failed, and I replaced it with an 8 gb stick.  It's worked fine since then until this week when the latest failure happened, and I was about to throw the thing away when I remembered the memory issue.  So, with no confidence at all, I removed the memory sticks (one at a time) and discovered that the computer started up with the 8 gb but not with the 4 gb.  So, I'm left with the 8 gb stick and, if the computer continues to behave itself, I'll buy another 8 gb to reward it (and me).
    I know this may not be the answer for everyone, but it's a simple thing to try, and I'm wondering why I ended up with two original memory sticks that both let me down.  Seems there are a lot of people having this problem so maybe Acer bought a bad bunch of memory.  I'm so pleased to get the computer working that I've reinstalled windows, updated all the drivers, and it's working like a charm.  Maybe I won't need that extra 8 gb after all.

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @stribor45
    try the below step
    https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.
    Click on 'Yes' if the comment answers your question!
  • stribor45
    stribor45 Member Posts: 6 New User
    edited February 2021
    I am aware of that. Problem that computer doesn't even get to boot process. All I see is black screen, little blue light on the front blinks every x seconds. when this light blinks i see screen kind to light up-very briefly
  • stribor45
    stribor45 Member Posts: 6 New User
    looks like it booted now but screen is black so i dont know if it booted at all. I tested to ensure screen is not dimmed, I also tried to connect to external monitor but that was same as well.,
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @stribor45
    Could be something hardware problem with the screen , so better call the Acer support . Check the link below to call Acer
    https://www.acer.com/worldwide/support/
    Click on 'Yes' if the comment answers your question!
  • stribor45
    stribor45 Member Posts: 6 New User
    It couldn't be screen related because when I plug in external monitor i get black screen as well
  • stribor45
    stribor45 Member Posts: 6 New User
    few months ago i had sort of similar problem so i had to reset battery (press and hold battery reset)  and that resolved it. That doesn't fix it any more
  • stribor45
    stribor45 Member Posts: 6 New User
    Is there a way to boot into BIOS on this machine. During the boot I've been pressing F2 or F8 but nothing but a black screen shows.  Is there a way to post here short few seconds video?
  • vivsim
    vivsim Member Posts: 18 Troubleshooter
    I am having the same problem. Did you manage to resolve it, Strbor45, or can anyone help?
  • vivsim
    vivsim Member Posts: 18 Troubleshooter
    Answer ✓
    So, I've resolved my problem which was that I'd push the power button, the blue disk light would flick at intervals, the charging light would be red, the screen would be black and it would weakly flicker grey at intervals.  I tried to boot up with a startup USB, tried to get to the BIOS, tried various recommended key combinations, etc., etc., but nothing would bring the notebook back to life.
    After the warranty ran out a year ago, I had a similar, but intermittent, problem which I couldn't fix and finally took it to a repair place.  They decided the disk had failed and they replaced it with an SSD.  Worked fine for a couple of months then the problem resurfaced.  Eventually, I figured out that one of the two 4 gb memory sticks had failed, and I replaced it with an 8 gb stick.  It's worked fine since then until this week when the latest failure happened, and I was about to throw the thing away when I remembered the memory issue.  So, with no confidence at all, I removed the memory sticks (one at a time) and discovered that the computer started up with the 8 gb but not with the 4 gb.  So, I'm left with the 8 gb stick and, if the computer continues to behave itself, I'll buy another 8 gb to reward it (and me).
    I know this may not be the answer for everyone, but it's a simple thing to try, and I'm wondering why I ended up with two original memory sticks that both let me down.  Seems there are a lot of people having this problem so maybe Acer bought a bad bunch of memory.  I'm so pleased to get the computer working that I've reinstalled windows, updated all the drivers, and it's working like a charm.  Maybe I won't need that extra 8 gb after all.
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