"Acer Care Center service is still initializing. Please try it again later." Swift SF515-51T.

ErnieLane
ErnieLane Member Posts: 27 Enthusiast WiFi Icon
edited June 2022 in Swift and Spin Series
I need to get  to the Care Center to reset this PC nd keep my files.  This computer (a Swift 5) is years old.  Am I SOL?

(Thread was edited to add model name to the title)

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,476 Trailblazer
    Hi,
    Go to Computer Management and disable ACC Service under Services, reboot and uninstall current installation from Programs, download a fresh copy from Acer Support centre and install.
    https://www.acer.com/ac/en/US/content/drivers

  • ErnieLane
    ErnieLane Member Posts: 27 Enthusiast WiFi Icon
    How do I get to Computer Management?
  • ErnieLane
    ErnieLane Member Posts: 27 Enthusiast WiFi Icon
    Then where do I download ACC from?  That link is for Drivers and Manuals, and the Acer Care Center link on the left doesn't have a download link.

  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    (1) What is your full model series number? For example SF514-54?
    (2) Meanwhile, you can try the ALT+F10 cold boot reset method instead. Shut laptop off. Turn it back on and immediately press and hold ALT key while tapping F10 key. A menu should appear to allow you to reset the PC.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    To get to Computer Management, hit the Windows key to open the Start Menu and type Computer Management, then Enter to open it. On the Drivers and Manuals link choose the Applications tab for apps like Acer Care Center.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ErnieLane
    ErnieLane Member Posts: 27 Enthusiast WiFi Icon
    To JackE:  Swift SF515-51T.  And does the cold reboot give me a choice to reset and save files?
  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    Yes, You can choose either an OEM Windows system reset while trying to save your personal files --- or ---- a full erase everything  clean install OEM Windows system reset --- or --- do some troubleshooting --- or ---- attempt to repair the existing system ----- or exit without changing anything if you get nervous. :)  

    Jack E/NJ