Bluetooth issues after windows 10 reinstall on my acer predator helios 300 PH315-53

DanMan
DanMan Member Posts: 3 New User
edited May 2022 in Predator Laptops
I use Bluetooth earphones. Everything was fine before I decided to reinstall my windows 10. After reinstalling, the laptop is not able to work with any BT devices. (I have a JBL speaker and Samsung buds as earphones).  Both devices were working well but now, cannot cont to JBL and for buds sometimes the single earphone with terrible sound, if I try to use the second one, the laptop loses connection. Windows troubleshooting says everything is fine. Drivers installed (I tried default,  from the Acer website and from Intel Driver Support Assistant).  One more time: everything was fine before reinstallation.
I don't understand what's gone wrong. Laptop model is Predator PH315-53 

(Thread was edited to add model name to the title)

Answers

  • Can you check if there are any drivers with problems in the device manager?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • DanMan
    DanMan Member Posts: 3 New User
    Can you check if there are any drivers with problems in the device manager?


    Everything seems ok, troubleshooting says OK
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Did you install all the drivers from Acer support site?
    Trying to do my best here - Your happy Predator owner =)!
  • DanMan
    DanMan Member Posts: 3 New User
    XdxD said:
    Did you install all the drivers from Acer support site?
    Yes, I did. From the support site, then from Intel Driver Support Assistant. Both have not helped. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2022
    Have you tried adding the bluetooth devices here?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)