My Acer One 14 Z1402-31ZJ wont turn on unless plugged in and will shut down if unplug

qws
qws Member Posts: 4 New User
This all happen after windows update

Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    (1) What color is power LED when laptop is turned on and charger is plugged in?

    (2) What color is power LED when laptop is turned off and charger is still plugged in?

    Jack E/NJ

  • qws
    qws Member Posts: 4 New User
    edited May 2022
    (1) WHEN FIRST TIME TURNED ON: RED COLOR ,,after shut down and then turn on it back: WHITE COLOR

    (2) [NO LIGHT] 

    *(ANSWER)
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    With charger plugged in, please follow these steps

    (1) Search 'cmd' in Windows start menu.
    (2) Right click command prompt near top of menu.
    (3) Click run as administrator.
    (4) Enter 'powercfg /batteryreport' at command prompt.
    (5) Then return to the desktop. Open file explorer.
    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.
    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.


    Jack E/NJ

  • qws
    qws Member Posts: 4 New User
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>(2) [NO LIGHT]>>>

    Looks like AC power was lost about 4:30 am yesterday. It came back on briefly about 2pm then off again. The battery discharged  below the critical 5% charge level. Might not be recoverable. Was the charger plugged firmly plugged into the AC wall receptacle? Does the AC receptacle have power? No light when laptop is off and plugged in  means there's no power output from the charger.

    Jack E/NJ

  • qws
    qws Member Posts: 4 New User
    edited May 2022


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