My 4 day old PREDATOR HELIOS 300 won’t open. Just black screen. I can’t post a video here. :(

missmaiah
missmaiah Member Posts: 2 New User
My PREDATOR HELIOS 300 is just 4 days since I bought it last week. It was fully charged and no installed games yet because I am still using my old laptop. I was playing videos in YouTube yesterday then put it to sleep. After 2 hours, it’s no longer starting on. There’s the predator sound (the sound when you turn on the laptop) but the screen is just plain black.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer
    edited April 2022
    missmaiah said:
    My PREDATOR HELIOS 300 is just 4 days since I bought it last week. It was fully charged and no installed games yet because I am still using my old laptop. I was playing videos in YouTube yesterday then put it to sleep. After 2 hours, it’s no longer starting on. There’s the predator sound (the sound when you turn on the laptop) but the screen is just plain black.

    That should not be happening with a 4 day new laptop, try to reboot the laptop by pressing the “Power Key” until the laptop turn off and reboot the laptop.

    The sleep mode in Win-11 acts strangely and does not act in the same way as Win-10 or 8 or 7 as to actyivate "Sleep Mode"you have to go to the Start > Power > Sleep to activate it then close the lid on your laptop as and when you try to reuse the laptop, all you do is open the lid and the laptop should either wake straight up (if its not in sleep mode for long) and the laptop should wake up into the OS or if the laptop was in Sleep Mode for a long time the laptops turn off and you need to press the “Power Key” to wake the laptop up with the Acer Logo executing etc and then you have to put password to login into your OS.

    Try all this first as and if this does not work then don't open and/or try to do anything to the laptop as it can void your laptops 12 months warranty. So send it to Acer Support so they can fix it as a new laptop should not be doing that.


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @missmaiah,

    Are you getting any light indication when charger is connected.
  • Try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

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  • Roony
    Roony Member Posts: 1 New User
    How can connect dual moniter in my predator helois 300

  • missmaiah
    missmaiah Member Posts: 2 New User
    I spoke to the Acer Philippines and had been advised to return it to the store as it is still in 7 days warranty. They had it replaced I’m so happy! My laptop is now working perfectly! ^^