Camera not working - Nitro 5 5923

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khaihoan2306
khaihoan2306 Member Posts: 5

Tinkerer

edited September 2021 in Nitro Gaming
Why my camera not working although the light is on? I try reinstalling win but that error wasn't fixed? (Acer Nitro 5 5923)

​//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    khaihoan2306,

    Is the default camera is not working or it is not working with apps like Zoom and google meet.
  • khaihoan2306
    khaihoan2306 Member Posts: 5

    Tinkerer

    edited September 2021
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    Easwar said:
    khaihoan2306,

    Is the default camera is not working or it is not working with apps like Zoom and google meet.
    @Easwar
    All apps are not working, (Microsoft Teams, Zoom, web, Camera default, ...)
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
    edited September 2021
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    @khaihoan2306

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Kindly check whether the camera is working now.. 


    If it is still not working.. 


    Try windows x 
    go to device manager 
    expand camera
    right click on camera - uninstall 
    Restart the computer 


    It should work fine.. 




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • khaihoan2306
    khaihoan2306 Member Posts: 5

    Tinkerer

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    @William_mk2
    Nitro 5 has no pin hole, and I try your steps but it seems to be not working :((((
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
    edited September 2021
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    @khaihoan2306

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Kindly check whether the camera is working now.. 


    Do you see the camera on the device manager..



    If it is still not working.. 


    Try windows x 
    go to device manager 
    expand camera
    right click on camera - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working then we have to install the chipset and camera driver from the acer website..

    We need to go to support.acer.com

    chose the country

    type the model or snid

    and then install the chipset and camera driver.



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    khaihoan2306,

    What is the error when you open the camera ?
  • khaihoan2306
    khaihoan2306 Member Posts: 5

    Tinkerer

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    @Easwar
    Something went wrong (0xA00F4292) when I press Capture button.
  • khaihoan2306
    khaihoan2306 Member Posts: 5

    Tinkerer

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    @William_mk2

    I tried but no hope
  • Rickodain
    Rickodain Member Posts: 3 New User
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    No you didnt help