Acer Swift 5 SF514-55GT-58CS Bluetooth disrupts video and voice

I have an issue when using wireless bluetooth earbuds (Jabra Elite 65t Active). They connect more or less fine as media (though audio select in taskbar starts to freeze for a sec or two when clicked, when earbuds are selected as media sink).

But as soon as I try to use their microphone anywhere (i.e. select it as active in Zoom or Skype), or try to open Audio settings in Win10 config), every audio-related control freezes for several seconds and can't be operated. I am able to speak and hear via Zoom after ~10 seconds for some time, but as soon as microphone is muted or unmuted - it freezes interfaces for another 5-10 seconds.

Earbuds work just fine with Android smartphone, also they worked correctly with a USB-Bluetooth dongle into PC (at least as media). So it looks like it is an Acer bluetooth driver or hardware issue.

Accepted answers

William_mk2

netnazgul

Try windows + x
Device manager
Expand Bluetooth
Right click on bluetooth - uninstall

Restart the computer. It will automatically install the Bluetooth driver

Now check whether it is working fine.

If it is still not working..

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the Bluetooth driver

Now check whether it is working fine.

If it is still not working..

Try windows x

Go to device manager - Go to sound video and game controllers. Expand it

Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine..

If it is still not working

Uninstall the sound driver from device manager

Dont restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the sound driver

It should work fine.

All comments

JackE

Do the internal mic & speakers seem to behave OK?

netnazgul

Yes, internal devices work correctly. Currently I'm also able to use Jabras as headphones while talking through internal Intel mic.

William_mk2

netnazgul

Try windows + x
Device manager
Expand Bluetooth
Right click on bluetooth - uninstall

Restart the computer. It will automatically install the Bluetooth driver

Now check whether it is working fine.

If it is still not working..

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the Bluetooth driver

Now check whether it is working fine.

If it is still not working..

Try windows x

Go to device manager - Go to sound video and game controllers. Expand it

Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine..

If it is still not working

Uninstall the sound driver from device manager

Dont restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the sound driver

It should work fine.

JackE

If you have any non- Mic crosoft virus scanners running in the background, disable them and reboot. Test it again.

netnazgul

@William_mk2 thanks, simply re-installing bluetooth drivers did the trick. One small issue is that now I have two speaker options for Jabra (headphones and hands-free), but I suppose it is this specific hardware thing.