update Windows 10which have effect HDD or other driver issues is not guaranteed in warranty AN515-52

Yudha17 · April 2022

I have an issue in my AN515-52. I tried to update Windows 10 but I forget what the latest Windows 10 before get error. I tried to install Windows 10 from version 19H1 until windows 11 but just one version could be installed. That is Windows 10 version 2004. But after installed successfully then I turn it off and leave it for 12 hours then turn it on and my laptop is looping in preparing automatic repair and turn it off and turn it on again then my laptop can not be used. I went to ACER Service Point in the city I live then they recommended me to upgrade HDD to SSD. Are there anyone know the problem or issue like this ? Are there anyone ever raise this issue to ACER Team / Management to provide the warranty guarantee this issue? I think the gap between driver (Hardware) and windows (Software) is already exist in the beginning of production segment. And the Windows development is going aggressively then the Hardware can not catch up.
{Thread was edited to add model name to the title}

JackE · April 2022

Is your machine still within the original warranty period?

JackE · April 2022

Is your machine still within the original warranty period?

Yudha17 · April 2022

No, Acer Service Point told me that the warranty is not in original warranty period.That's why I want to ask maybe there is an issue same as me and they raise this issue to ACER Management so they can consider this issue and provide it as Lifetime Warranty ? Is it still in warranty scope ?

JackE · April 2022

Sorry, no.

StevenGen · April 2022

Yudha17 said:

I have an issue in my AN515-52. I tried to update Windows 10 but I forget what the latest Windows 10 before get error. I tried to install Windows 10 from version 19H1 until windows 11 but just one version could be installed. That is Windows 10 version 2004. But after installed successfully then I turn it off and leave it for 12 hours then turn it on and my laptop is looping in preparing automatic repair and turn it off and turn it on again then my laptop can not be used. I went to ACER Service Point in the city I live then they recommended me to upgrade HDD to SSD. Are there anyone know the problem or issue like this ? Are there anyone ever raise this issue to ACER Team / Management to provide the warranty guarantee this issue? I think the gap between driver (Hardware) and windows (Software) is already exist in the beginning of production segment. And the Windows development is going aggressively then the Hardware can not catch up.
{Thread was edited to add model name to the title}

Don’t expect Acer to extend the warranty if its beyond 12 months, that is the limit, the only way that you could have gotten extended warranty is through a specific 3rd party extended warranty policy.

If the tech told you to upgrade to an SSD then I presume that your boot drive is on the mechanical 2.5” drive and not on the M.2 drive? The best way to upgrade this laptop to Win-11 is to forget Win-10 and do a Clean Install of Win-11 on a brand new M.2 drive. I don’t know if you have valuable data on the 2.5” drive but and if you do then you can connect it as a secondary drive and recover the data that way. So buy and use an SSD M.2 SATA3 compatible drive as your boot drive, as the AN515-52 is Win-11 compatible.

Yudha17 · April 2022

StevenGen said:

show previous quotes

Yudha17 said:

I have an issue in my AN515-52. I tried to update Windows 10 but I forget what the latest Windows 10 before get error. I tried to install Windows 10 from version 19H1 until windows 11 but just one version could be installed. That is Windows 10 version 2004. But after installed successfully then I turn it off and leave it for 12 hours then turn it on and my laptop is looping in preparing automatic repair and turn it off and turn it on again then my laptop can not be used. I went to ACER Service Point in the city I live then they recommended me to upgrade HDD to SSD. Are there anyone know the problem or issue like this ? Are there anyone ever raise this issue to ACER Team / Management to provide the warranty guarantee this issue? I think the gap between driver (Hardware) and windows (Software) is already exist in the beginning of production segment. And the Windows development is going aggressively then the Hardware can not catch up.
{Thread was edited to add model name to the title}

Don’t expect Acer to extend the warranty if its beyond 12 months, that is the limit, the only way that you could have gotten extended warranty is through a specific 3rd party extended warranty policy.

If the tech told you to upgrade to an SSD then I presume that your boot drive is on the mechanical 2.5” drive and not on the M.2 drive? The best way to upgrade this laptop to Win-11 is to forget Win-10 and do a Clean Install of Win-11 on a brand new M.2 drive. I don’t know if you have valuable data on the 2.5” drive but and if you do then you can connect it as a secondary drive and recover the data that way. So buy and use an SSD M.2 SATA3 compatible drive as your boot drive, as the AN515-52 is Win-11 compatible.

I know that the warranty is still in some years or months. That's why I think ACER Team / Management should know about this issue. If ACER doesn't know this issue, it could have many issue same as my in the future if they can not have solution in those gap perspective. And the time for the issue happen will become shorter than just 12 months until buyer buy their product then get same issues in just a few months after.

Thank to you for the suggestion.

I have a question about recovering data in HDD already got format many times. Based on your experience or survey, is it true if we do format many times that the driver (in this case is HDD) will get corrupt (can't be used at all) ?

JackE · April 2022

>>>Based on your experience or survey, is it true if we do format many times that the driver (in this case is HDD) will get corrupt (can't be used at all) ? >>>

No. An HDD should be able to re-partitioned and re-formatted many times without issues.

StevenGen · April 2022

Yudha17 said:

show previous quotes

StevenGen said:

Yudha17 said:

I have an issue in my AN515-52. I tried to update Windows 10 but I forget what the latest Windows 10 before get error. I tried to install Windows 10 from version 19H1 until windows 11 but just one version could be installed. That is Windows 10 version 2004. But after installed successfully then I turn it off and leave it for 12 hours then turn it on and my laptop is looping in preparing automatic repair and turn it off and turn it on again then my laptop can not be used. I went to ACER Service Point in the city I live then they recommended me to upgrade HDD to SSD. Are there anyone know the problem or issue like this ? Are there anyone ever raise this issue to ACER Team / Management to provide the warranty guarantee this issue? I think the gap between driver (Hardware) and windows (Software) is already exist in the beginning of production segment. And the Windows development is going aggressively then the Hardware can not catch up.
{Thread was edited to add model name to the title}

Don’t expect Acer to extend the warranty if its beyond 12 months, that is the limit, the only way that you could have gotten extended warranty is through a specific 3rd party extended warranty policy.

If the tech told you to upgrade to an SSD then I presume that your boot drive is on the mechanical 2.5” drive and not on the M.2 drive? The best way to upgrade this laptop to Win-11 is to forget Win-10 and do a Clean Install of Win-11 on a brand new M.2 drive. I don’t know if you have valuable data on the 2.5” drive but and if you do then you can connect it as a secondary drive and recover the data that way. So buy and use an SSD M.2 SATA3 compatible drive as your boot drive, as the AN515-52 is Win-11 compatible.

In my experience 3.5" and 2.5" Mechanical HDD’s don’t go corrupt allot and/or from formatting, they go corrupt if they are left unused and abused in a desktop/laptop but they do get corrupted very easily especially as an “External HDD” that are connected by a USB 3.0 cable that has been used allot with connecting and disconnecting and putting data onto them and get corrupted due to plugging and unplugging the USB cable allot to PC’s. They become unreadable and can’t be used and are faulty and unreadable by PC's. This is due to their mechanisms like their readable heads or their platters that get damaged or power surged that cause damage to components and need to be fixed and/or the data has to be recovered by a recovery software or and in many cases by experienced recovery techs. Mechanical drives just with their construction of the spinning plater and their movable heads are more susceptible to mechanical damage and faults and have less performance than SSD drives.

In my opinion the best thing to do is for you to “Clone the mechanical HDD” with a known software like “Macrium Reflect Free” edition as soon as possible (if you can and the HDD is working?) and put all your valuable data onto an SSD drive as they are more reliable/quicker especially a good quality SSD drive like the Samsung range of either 2.5” or M.2 drives, btw Samsung drives come with their own specialist “Cloning Software” called Samsung Data Migration, that is very easy to use with their SSD drives. If your mechanical HDD is dead and you can use it and you have valuable data on it then get an experienced recovery technician to recover all the data on your drive as they can recover up to 100% of the data on these corrupted and faulty mechanical drives very easily and throw the old HDD away and never ever use it again. Good luck and hope this helps you out.

Yudha17 · April 2022

JackE said:

>>>Based on your experience or survey, is it true if we do format many times that the driver (in this case is HDD) will get corrupt (can't be used at all) ? >>>

No. An HDD should be able to re-partitioned and re-formatted many times without issues.

based on your answer, it implicates that if there is malware (whatever the malware is) if we can format the HDD so whatever the malware will be deleted after format, won't be ?

Yudha17 · April 2022

StevenGen said:

show previous quotes

Yudha17 said:

StevenGen said:

Yudha17 said:

I have an issue in my AN515-52. I tried to update Windows 10 but I forget what the latest Windows 10 before get error. I tried to install Windows 10 from version 19H1 until windows 11 but just one version could be installed. That is Windows 10 version 2004. But after installed successfully then I turn it off and leave it for 12 hours then turn it on and my laptop is looping in preparing automatic repair and turn it off and turn it on again then my laptop can not be used. I went to ACER Service Point in the city I live then they recommended me to upgrade HDD to SSD. Are there anyone know the problem or issue like this ? Are there anyone ever raise this issue to ACER Team / Management to provide the warranty guarantee this issue? I think the gap between driver (Hardware) and windows (Software) is already exist in the beginning of production segment. And the Windows development is going aggressively then the Hardware can not catch up.
{Thread was edited to add model name to the title}

Don’t expect Acer to extend the warranty if its beyond 12 months, that is the limit, the only way that you could have gotten extended warranty is through a specific 3rd party extended warranty policy.

If the tech told you to upgrade to an SSD then I presume that your boot drive is on the mechanical 2.5” drive and not on the M.2 drive? The best way to upgrade this laptop to Win-11 is to forget Win-10 and do a Clean Install of Win-11 on a brand new M.2 drive. I don’t know if you have valuable data on the 2.5” drive but and if you do then you can connect it as a secondary drive and recover the data that way. So buy and use an SSD M.2 SATA3 compatible drive as your boot drive, as the AN515-52 is Win-11 compatible.

In my experience 3.5" and 2.5" Mechanical HDD’s don’t go corrupt allot and/or from formatting, they go corrupt if they are left unused and abused in a desktop/laptop but they do get corrupted very easily especially as an “External HDD” that are connected by a USB 3.0 cable that has been used allot with connecting and disconnecting and putting data onto them and get corrupted due to plugging and unplugging the USB cable allot to PC’s. They become unreadable and can’t be used and are faulty and unreadable by PC's. This is due to their mechanisms like their readable heads or their platters that get damaged or power surged that cause damage to components and need to be fixed and/or the data has to be recovered by a recovery software or and in many cases by experienced recovery techs. Mechanical drives just with their construction of the spinning plater and their movable heads are more susceptible to mechanical damage and faults and have less performance than SSD drives.

In my opinion the best thing to do is for you to “Clone the mechanical HDD” with a known software like “Macrium Reflect Free” edition as soon as possible (if you can and the HDD is working?) and put all your valuable data onto an SSD drive as they are more reliable/quicker especially a good quality SSD drive like the Samsung range of either 2.5” or M.2 drives, btw Samsung drives come with their own specialist “Cloning Software” called Samsung Data Migration, that is very easy to use with their SSD drives. If your mechanical HDD is dead and you can use it and you have valuable data on it then get an experienced recovery technician to recover all the data on your drive as they can recover up to 100% of the data on these corrupted and faulty mechanical drives very easily and throw the old HDD away and never ever use it again. Good luck and hope this helps you out.

based on your answer that you want to tell me the issue about corrupt happens in HDD physic (electric), not in software, does it?

So what do you think about this case ?
I already unplug my HDD and check using SATA to USB converter then plug in other PC and the HDD is readable but it indicates 0 bytes when I checked in properties and 0 bytes also in diskpart command prompt ? But when I try to re-install the Windows, in installation option can read the size and can do clean in diskpart and create partition on this HDD.

JackE · April 2022

Please show screenshots of diskpart 'list disk' and 'list volume' commands.

Commodore_1995# · April 2022

Do you have a way to check the health status of the hard disk with crystaldiskinfo program as well?

Yudha17 · April 2022

JackE said:

Please show screenshots of diskpart 'list disk' and 'list volume' commands.

Those are screenshots of properties, list disk, list volume

Yudha17 · April 2022

egydiocoelho said:

Do you have a way to check the health status of the hard disk with crystaldiskinfo program as well?

I use crystaldiskinfo in other PC and my HDD can not be read. What other suggestion ?

JackE · April 2022

If you're trying to boot from the 1TB HDD, it must be GPT partitioned like the 128GB SSD. The 1TB HDD is now MBR partitioned so it won't be bootable in UEFI mode.

Yudha17 · April 2022

JackE said:

If you're trying to boot from the 1TB HDD, it must be GPT partitioned like the 128GB SSD. The 1TB HDD is now MBR partitioned so it won't be bootable in UEFI mode.

Before I went to Service Acer Point I have tried to re-install windows 10 and I have tried to convert gpt while in the process of selecting drive will be installed in. Convert gpt successfully in CMD Diskpart. But the Windows still can not be installed. The process stopped in Recorvery Blue Screen.
The screenshot I attached before are screenshots from other PC which is not in Installation Process
But I will try again if I get the SSD already

JackE · April 2022

The 1TB HDD should've have been wiped cleaned using diskpart before converting to GPT also using diskpart. Did you do this?

Yudha17 · April 2022

JackE said:

The 1TB HDD should've have been wiped cleaned using diskpart before converting to GPT also using diskpart. Did you do this?

Yes, I have tried using 'Clean' first then 'Convert GPT'. Those 2 commands did successfully. I did this step many times. But the Windows still can not be installed on this drive. Then I went to ACER Service Point.
I am still searching many theoryies for this state. And still searching another method to fix it.

JackE · April 2022

Temporarily disconnect the 128GB SSD drive. Try it again on the HDD alone.

Yudha17 · April 2022

JackE said:

Temporarily disconnect the 128GB SSD drive. Try it again on the HDD alone.

Thanks to you for the suggestion.

I have tried installing Windows 11 in my laptop in SSD. Afterthat I have done partition in my HDD. And the HDD works now.
But some drivers is not up-to-date. And I searched in Acer Manual and Driver. There is no Windows 11 driver for AN515-52

JackE · April 2022

Thanks for reporting back on your success. The AN515-52 is not ready yet for the Win11 driver updates if everything seems to be working properly. If not, then you should try iobit's Driver Booster freeware to see if it can find any better drivers online.