Help me! Problem kernel 41-63 - aspire E1-570G

hierax92
hierax92 Member Posts: 8 New User
edited April 2022 in Aspire Laptops

hi guys, i have a problem with my acer aspire E1-570G, kernel error. I leave the coding, please help me. my pc suddenly shuts down, after using it at random time. please help me


- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000200000000002
- TimeCreated
[ SystemTime] 2022-04-17T17:39:20.889110100Z
EventRecordID 1346
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer DESKTOP-EBTNG92
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

[​//Edited the content to add model name]

Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Download and install iobit's DriverBooster freeware to see if it can find better drivers on line for your laptop.

    Jack E/NJ

  • hierax92
    hierax92 Member Posts: 8 New User
    thanks for replying, I'm downloading it right now, I'll update you shortly!
  • hierax92
    hierax92 Member Posts: 8 New User
    edited April 2022
    hi guys, the problem persists! I'm angry, with windows 8.1 everything worked! maybe I understood that the problem is the video card, in the boot of the bios it is incato 64mb as Memory video, for a 740m 2gb invidea is it normal that there is 64mb in the bios?
  • hierax92
    hierax92 Member Posts: 8 New User
    64bit, secondo me bisogna alzare almento 128bit
    Scheda video NVIDIA GeForce GT 740M

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Yes, normal. The BIOS usually only shows the integrated Intel GPU shared vRAM,  not the nvidia GPU dedicated vRAM. The Intel shared vRAM is small. Should be 128MB or less.

    Jack E/NJ

  • hierax92
    hierax92 Member Posts: 8 New User
    but is it correct that my bios inica 64mb?
    even today it continues to stop!
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Post phone photo of what you mean by "inica" ?

    Jack E/NJ

  • hierax92
    hierax92 Member Posts: 8 New User
    but is it correct that my bios indicates 64mb? sorry but I use google translator, because I'm Italian
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    For your machine's Intel and nvidia GPUs  and other components to operate properly, Windows should have been installed in UEFI mode, NOT legacy mode!!! You must re-install Windows from a GPT partitioned FAT32 USB thumbdrive 



     

    Jack E/NJ

  • hierax92
    hierax92 Member Posts: 8 New User
    Thanks for the information! tomorrow I will install windows 10 in UEFI mode! THANKS BROTHER, let's hope this is the problem!
  • hierax92
    hierax92 Member Posts: 8 New User

    I am installing windows in UEFI mode!
    I will let you know in a few days, once the drivers and pc are updated