Nitro 5 AN515-44 Display is blank after laptop startup

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Answers

  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Is the problem still occurring?

    egydiocoelho Sorry for the delayed response but the problem still occurs. I tried even by removing all the peripherals but the issue is still there. Battery reset workaround last for a few days before he issue popped up again.
    One strange thing that I noticed is, even when the laptop display is blank, external monitor is on (just now borrowed a monitor to test this out). I can see everything on that monitor. Now, does this mean something?

    Can this be a motherboard issue?
  • I don't think it's a hardware issue. Are you sure you disabled fast startup here?
    Ativar ou desativar a inicializao rpida no Windows 10   Tutoriais
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  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    I don't think it's a hardware issue. Are you sure you disabled fast startup here?
    Ativar ou desativar a inicializao rpida no Windows 10   Tutoriais
    Yes, it is disabled, as per the below screenshot:

  • OK! Try this:
    a) Press the shift key and then go to start, shut down computer. Do not release the shift key until the computer completely shuts down.
    b) Then turn on the computer and check if the problem still occurs.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    OK! Try this:
    a) Press the shift key and then go to start, shut down computer. Do not release the shift key until the computer completely shuts down.
    b) Then turn on the computer and check if the problem still occurs.

    Did this once and at least for a few days now, haven't noticed the issue. So, what might this process have done? Reset something? 
  • When you press the shift key, windows does a complete shutdown. I still think the problem might be related to hibernation and fast startup. Try disabling these options and see if the issue persists:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    When you press the shift key, windows does a complete shutdown. I still think the problem might be related to hibernation and fast startup. Try disabling these options and see if the issue persists:

    Sadly, the issue is back. If you say the issue is related to power, I just want to let you know that I have enabled "Battery Charge Limit to 80%" from Acer Care Centre and my laptop is always plugged in to AC power. Can that be the causing this?
  • I don't think it's a hardware issue. Have you tried to reinstall windows using a microsoft iso?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    I don't think it's a hardware issue. Have you tried to reinstall windows using a microsoft iso?

    Yes, did that twice. Once for Windows 11 and once for Windows 10. Still the issue is there. After every remedy (windows clean installation, battery reset etc), issue seems to be gone for a few days but returns again. I am currently on Windows 10 with no crack software.
    What I have noticed is, if I try to install AMD Adrenalin software, windows tries to override it by installing an old display driver and then AMD Adrenalin stops working. Can the issue be related to this?
  • Perhaps! Now, there are other possibilities:
    a) lithium battery wear
    b) RTC battery wear
    c) bad ram memory

    If the problem persists even after updating the drivers, try with another ram. I also advise checking lition battery wear with hwinfo64 program. Also replace the RTC (CMOS) battery with another one. This rtc battery only costs a few cents of dollars!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    I FINALLY SEEM TO HAVE FOUND THE FIX! Disabling AMD Display driver did the job. When my laptop display was off, I connected external monitor (as I explained earlier, external monitor works all the time), went to device manager, disabled AMD Display driver and the laptop display immediately turned on!!!
    But anyways, thank you so much for your time and help @egydiocoelho !
  • I do not advise disabling this driver. However, I think you can try installing an older version of the driver.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    I do not advise disabling this driver. However, I think you can try installing an older version of the driver.

    How do I do that? Because whatever driver version I download (either manually or through AMD Adrenalin software), Windows overrides it with the faulty driver 27.20.1022.3003.
  • Have you tried disabling windows update through task manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Have you tried disabling windows update through task manager?

    Doing so will disable all the updates, right? I only want Windows not to override 1 particular driver (in this case the display driver).
  • The ideal is to disable the windows update!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    The ideal is to disable the windows update!

    Ohh...Sure...Then I will do that....thank you so much!!
  • Is the problem still occurring?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Is the problem still occurring?

    No. I downloaded AMD Adrenalin, windows overrode the driver but then I used the rollback option. From then, no blank display issue and no old driver update. Everything looks good.