Issue with Monitor XB323QK NV Sometime the monitor bug and turn completly grey or with "line"
Tentacle_Blue
Member Posts: 9
Tinkerer
Hello,
I have recently buy the XB323QK NV, I experience issue with the monitor. Sometime the monitor bug and turn completly grey or with "line" (Photo attach).
I update the firmware that haven't solve the problem.
Aslo try to change the display cable that doesn't change anything.
Config :
Intel(R) Core(TM) i9-9900K
[Edited the thread to add issue detail]
I have recently buy the XB323QK NV, I experience issue with the monitor. Sometime the monitor bug and turn completly grey or with "line" (Photo attach).
I update the firmware that haven't solve the problem.
Aslo try to change the display cable that doesn't change anything.
Config :
Intel(R) Core(TM) i9-9900K
ROG STRIX Z390-F GAMING
NVIDIA GeForce RTX 3080 Asus TUF 10OG
64Go Ram
64Go Ram
[Edited the thread to add issue detail]
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Answers
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Are you using chrome browser when this happens?
Jack E/NJ
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Are you using chrome browser when this happens?
Jack E/NJ
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Yes but also on some game for no reason.JackE said:Are you using chrome browser when this happens?0 -
Display port 1.4 this one : https://www.amazon.fr/gp/product/B08K2TLCD6/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1Easwar said:0 -
>>>Are you using chrome browser when this happens?>>>Yes but also on some game for no reason. >>>
Try FireFox instead. Report back with results.
Jack E/NJ
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I try same issue with Firefox and Opera... I'm starting to ask myself if I will not send it back to the SAVJackE said:Try FireFox instead. Report back with results.0 -
This may be PC issue. Have you posted the problem on the ASUS or ROG forums?
Jack E/NJ
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So I try with a different graphic card same issue... Do I have to send back the screen ?JackE said:This may be PC issue. Have you posted the problem on the ASUS or ROG forums?0 -
>>>So I try with a different graphic card same issue.>>>Do you have friends with another laptop or desktop to test monitor behavior? Or connect to a TV set to test the GPU & motherboard? Until you test BOTH monitor and PC+GPU, it might be waste of time to have monitor serviced if it's actually the PC+GPU with the problem.
Jack E/NJ
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Try with a different cable, in case you got a bad one. If that makes no difference it is time to get Acer involved, unless the monitor is new enough that you can just swap it with your vendor.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.0 -
He's also gotta rule out problems with his ASUS PC's GPU hardware before bugging ACER on the monitor!
Jack E/NJ
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So I make different test :JackE said:He's also gotta rule out problems with his ASUS PC's GPU hardware before bugging ACER on the monitor!
- no crash during a benchmark
- I have less issue when i'm in game (Elden Ring full resolution / all high)
- plug a other screen on the GPU : I get the issue on the acer screen (DP (2 diffèrent cable) or HDMI) not on the BenQ (HDMI) on watching a video or other stuff. Didn't get any issue with the BenQ when it's plug alone.
- plug the screen on my Macbook pro in HDMI : no issue
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I try multiple cable... I get this screen 26 feb 2022 so I will ask to swap itbillsey said:Try with a different cable, in case you got a bad one. If that makes no difference it is time to get Acer involved, unless the monitor is new enough that you can just swap it with your vendor.
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Sorry make a misstakeTentacle_Blue said:So I make different test :
- no crash during a benchmark
- I have less issue when i'm in game (Elden Ring full resolution / all high)
- plug a other screen on the GPU : I get the issue on the acer screen (DP (2 diffèrent cable) or HDMI) not on the BenQ (HDMI) on watching a video or other stuff. Didn't get any issue with the BenQ when it's plug alone.
- plug the screen on my Macbook pro in HDMI : no issue
- plug the screen on my Macbook pro in HDMI : SAME ISSUE0 -
Immediately return the monitor to the vendor as defective for an exchange or refund before the vendor's return merchandise authorization (RMA) period ends --- vendor RMA period usually is only a few weeks.. ACER warranty repair service will take longer.
Jack E/NJ
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