Acer Predator Sense cant be installed on predator - Helios 300 NG-PH317-52-71NW - 4year old laptop

Pauly12
Pauly12 Member Posts: 48 Enthusiast WiFi Icon
hi,
after i reinstalled windows i cant install acer predator sense from 2020 BCS it says this PC is not supported.

do I need Acer Care Center ? where can I download it.

i would like to download https://www.acer.com/ac/en/US/content/predatorsense for my laptop

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 try to download Predator Sense from here
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    @AnhEZ28 from where please? i do not see a link
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    how to make acer predator sense install on my PC pls? i had this problem 4 years ago and it was never resolved, there must be something done.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 sorry about the link. It just somehow got deleted. Did this link work for you? https://www.acer.com/ac/en/US/content/support-product/7602?b=1&pn=NH.Q3DEC.001&sn=NHQ3DEC001817047493400
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    AnhEZ28 yes i have download that one, however unfortunately.. the PC still says "This PC is not supported" .. i tried renaming the PC in regedit, still doesn't work
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 I see. Go to the plugs folder, find the PH317-52 folder and rename it to 

    PH317-52-71NW

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    AnhEZ28 i have changed it in REGEDIT Computer\HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\BIOS 
    SystemProductName to PH317-52-71NW

    and still not working, tried reinstalling PC as well of course, still not working

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 change the system product name back to PH317-52. Don't change anything in the Regedit, BIOS Regedit folder as it can interfere with the OS. 
    Extract the Predator Sense folder, go to the plugs folder, find the PH317-52 folder and change it to PH317-52-71NW like the model number you found on the bottom cover.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    AnhEZ28 i downloaded the one https://www.acer.com/ac/en/US/content/support-product/7602?b=1&pn=NH.Q3DEC.001&sn=NHQ3DEC001817047493400 and it does not have subfolders like the newer versions:





    when I downloaded the new version, there is not even my model there in the new predator sense plus:

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 then in the new predator sense, rename PH315-52 to Predator PH317-52 or Predator PH317-52-71HW
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    AnhEZ28 i renamed the one PH315-52 to:
    Predator PH317-52
    and I tried also Predator PH317-52-71HW
    still not supported:
    any ideas?

  • Pauly12
    Pauly12 Member Posts: 48 Enthusiast WiFi Icon
    my systemproductname in regedit is "PH317-52"
  • Can you send a screenshot of the system information?

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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,440 Pathfinder
    @Pauly12 I think you forgot the Predator in the SystemProductname. Rename it again as Predator PH317-52
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!