How to fix my Bluetooth that is no longer working on my Predator PH315-53-781R w/win 11?

Schiefy
Schiefy Member Posts: 1 New User
My Bluetooth is not working on my Predator Helios 300 PH315-53-781R . . . it has the Killer Wi-Fi 6 AX1650i controller installed which also services the Bluetooth running on Windows 11 (it was working after upgrading to Win 11 a few months ago . . . is this a hardware issue or software as I have updated and installed the Intel drivers for the Killer AX1650i to no avail?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @Schiefy

    Kindly go through the details from the link given below.    Able to see the bluetooth driver present for your computer in the drivers page for Windows 10.  It shows that your computer is compatible for bluetooth.

    https://www.acer.com/ac/en/US/content/support-product/8376?b=1


    Able to see the bluetooth driver present for your computer. 



    Able to see the bluetooth driver present for your computer from the link mentioned above. 


    Kindly follow the steps given below


    Try windows + x 
    go to device manager 
    check whether you are able to see the bluetooth driver.  

    If you are able to see the bluetooth driver then you need to turn on the bluetooth and pair the bluetooth device to make it to work. 


    If you are not able to see the bluetooth driver on the device manager it might not have detected the bluetooth present on your computer. 


    Kindly do the power drain and bios defaults to enable the computer to detect the bluetooth.  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
     
    It should work fine.. 


    Now go to device manager and check whether you are able to see the bluetooth driver.    


    If you are still not able to find bluetooth driver on the device manager go through the steps given below


    Kindly go to the link given below, chose the operating system from drop down to  download and install the bluetooth driver.  


    https://www.acer.com/ac/en/US/content/support-product/8376?b=1

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  • StevenGen
    StevenGen ACE Posts: 14,178 Trailblazer
    edited March 2022
    Schiefy said:
    My Bluetooth is not working on my Predator Helios 300 PH315-53-781R . . . it has the Killer Wi-Fi 6 AX1650i controller installed which also services the Bluetooth running on Windows 11 (it was working after upgrading to Win 11 a few months ago . . . is this a hardware issue or software as I have updated and installed the Intel drivers for the Killer AX1650i to no avail?


    In addition and to the above, the bottom line is that Intel’s Killer Win-11 drivers DO NOT WORK with the Killer Wi-Fi 6 AX1650i (whatever updates they have) with most Bluetooth devices especially JBL headphones (which btw I have two off and have experienced them NOT TO WORK) so, the easiest way to make your Bluetooth to work in Win-11 which worked perfectly in Win-10 is to either, roll back to the OEM Acer Bluetooth driver Version: 22.10.0.2 for your PH315-53 or completely uninstall the Intel Killer Win-11 Bluetooth driver from Control Panel > Uninstall a program and then install this Acer OEM driver as that will work 100%, also don't uninstall the Wi-Fi Win-11 driver as the new Killer Intel driver for Win-11 works 100% so you should have two different drivers for Wi-Fi and BT from Killer Intel. Btw, I experienced this on my Nitro 5 AN515-56 with the same Killer Wi-Fi 6 AX1650i which I’ve had the same frustrating problems with like you with Bluetooth.