Touch pad not workingvnitro VN7-592G,, I2C HID DEVICE IS SHOWING YELLOW SIGN IN DEVICE MANAGER

yassboul
yassboul Member Posts: 14

Tinkerer

edited October 2022 in Nitro Gaming
hello guys, i have same problem with my acer vnitro VN7-592G, I2C HID Device is showing yellow sign, i have tried almost everything i have found on the net, i have even bought a new touchpad but still not working, your help is very much appreciated. thanks

[Edited the title to add model name ]

Answers

  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    edited August 2020
    For your reference, i have : 
    1. i have tried to switch to basic and advanced mode in the bios ( did not work)
    2. have tried to uninstall I2C HID device and restart ( did not work)
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Hi,
    Go to Device manager, expand System devices and right click Serial IO I2C, move to driver tab and post the picture like mine.

  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    here below the screeshot of my device manager, i noticed under mouse there is only my bluetooth mouse, touch pad is not showing???

  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    hi Brummyfan, thanks foor your help, here is the screenshot

  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    here are the screenshots for serial io i2c contoller A160 and A161

  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Hi,
    Try reinstalling the drivers for Serial IO host controller(even if it's the same driver) and see whether it helps.
    https://www.acer.com/ac/en/GB/content/support-product/6403?b=1
  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    ok,
    1. i have tried to repair ( did not work9
    2. i have tired to remove and install again once i have done this i got this message and i have clicked on yes to overwerie ( did not woork)
  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    i have tired this thread You could also try the fix in this thread:https://community.acer.com/en/discussion/comment/503329 you mentioned but did not work as well
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Sorry, I have run out of ideas, please wait for someone else to chime in, you could try contacting Acer support to get it fixed by an Acer technician.
  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    thanks for your efforts do you have acer support contact number?
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    No problem, go to Acer Worldwide support, select your region and get the contact details.
    http://www.acer.com/worldwide/support/
  • yassboul
    yassboul Member Posts: 14

    Tinkerer

    hi, even acer tech support have not idea what could be the problem, they redirect me to this forum, may be someone could help, 
  • FAWAIZ0709
    FAWAIZ0709 Member Posts: 1 New User
    yassboul said:
    here below the screeshot of my device manager, i noticed under mouse there is only my bluetooth mouse, touch pad is not showing???

    Hi, My Nitro 5 AN515-54 has a same problem, is there Any one successed solved on this problem?
  • kumarkaran938
    kumarkaran938 Member Posts: 2 New User
    yassboul said:
    hello guys, i have same problem with my acer vnitro VN7-592G, I2C HID Device is showing yellow sign, i have tried almost everything i have found on the net, i have even bought a new touchpad but still not working, your help is very much appreciated. thanks
    i think you updated your BIOS so that's reason you're facing that issue I'm also facing same issue now we need to rollback our bios
  • kumarkaran938
    kumarkaran938 Member Posts: 2 New User
    yassboul said:
    here below the screeshot of my device manager, i noticed under mouse there is only my bluetooth mouse, touch pad is not showing???

    Hi, My Nitro 5 AN515-54 has a same problem, is there Any one successed solved on this problem?
    f you recently upgraded to a new version of Windows 10, there might be a compatibility issue.

    As future Windows 10 feature updates are released it will introduce incompatibility with older devices and PC's. Certain components will not support these changes as observed by some users not seeing transparency anymore. Recommendations include, rollback, block the upgrade or consider upgrading components in your system such as graphics, storage, BIOS, motherboard or purchase a new Windows 10 PC.

    There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

    Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
    or
    Press Control + Alt + Delete
    Click Sign out

    At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
    Continue to hold down the shift key while clicking Restart
    Continue to hold down the shift key until the Advanced Recovery Options menu appears

    Click Troubleshoot

    Click Advanced options

    Click Go back to the previous version of Windows

    Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
  • Acer makes a firmware available on the website: FirmwareSynapticsImprove touchpad performance1.171.3 MB2016/07/06 download

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  • kakmakt
    kakmakt Member Posts: 1 New User

    After upgrading Bios , my touchpad did not work.

    In Bios there is a setting for touchpad (Default = set to Advanced),.

    I changed it to Basic - now it works !

  • kgcity2137
    kgcity2137 Member Posts: 1 New User

    I had the same problem and here's what i've done to solve it.

    1. Open Bios and go to "Main"
    2. use ctrl+s shortcut to show touchpad options.
    3. change i2c to ps2 and press f10
    4. reebot your laptop and go to bios again
    5. change ps2 back to i2c

    It worked for me :)