PH-315-52 Grey diagonal lines on screen with light color background. Pls help!

YNOS
YNOS Member Posts: 8

Tinkerer
edited March 2022 in Predator Laptops
My laptop is PH-315-52. Recently I noticed those grey diagonal lines at lower half of the screen when the background is light color like white. Can anyone tell me how to fix this?


(Thread was edited to add model name to the title)

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited March 2022

    The vertical lines on your laptop’s screen can either be caused by a software problem or a hardware problem. If the lines only appear in Windows, the problem is a Windows setting -- most likely the refresh rate. 
    First, try a power reset. This discharges any electrical build-up which may prevent your laptop. Disconnect the charger, Check for the battery pinhole reset button at the bottom, you can press it and hold it for 4 seconds to power reset your system. Power On the laptop and check the issue.

    Since your laptop’s BIOS is technically not a part of its Operating System, try to get the BIOS page. Turn OFF the unit. Press and hold the F2 key and turn on the unit. You will be on the setup utility page. Once you got the screen release the F2 key. Tap on F9 key and hit enter key without changing the options. Tap on the F10 key and hit enter key without changing the option. Your unit will restart by itself. if you do see vertical lines on your laptop’s screen while you are in its BIOS, the problem is hardware-related.

    Also, check if applying pressure on or removing pressure from certain points around the screen gets rid of the vertical lines. If this doesn't help, there’s a good chance that the problem is the ribbon cable that connects your laptop’s screen to its motherboard. Over time, this cable can become worn out and even crack (especially on the hinges because of the laptop being opened and closed), causing lines to appear on the screen.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!



  • YNOS
    YNOS Member Posts: 8

    Tinkerer



     Sharanji said:

    The vertical lines on your laptop’s screen can either be caused by a software problem or a hardware problem. If the lines only appear in Windows, the problem is a Windows setting -- most likely the refresh rate. 
    First, try a power reset. This discharges any electrical build-up which may prevent your laptop. Disconnect the charger, Check for the battery pinhole reset button at the bottom, you can press it and hold it for 4 seconds to power reset your system. Power On the laptop and check the issue.

    Since your laptop’s BIOS is technically not a part of its Operating System, try to get the BIOS page. Turn OFF the unit. Press and hold the F2 key and turn on the unit. You will be on the setup utility page. Once you got the screen release the F2 key. Tap on F9 key and hit enter key without changing the options. Tap on the F10 key and hit enter key without changing the option. Your unit will restart by itself. if you do see vertical lines on your laptop’s screen while you are in its BIOS, the problem is hardware-related.

    Also, check if applying pressure on or removing pressure from certain points around the screen gets rid of the vertical lines. If this doesn't help, there’s a good chance that the problem is the ribbon cable that connects your laptop’s screen to its motherboard. Over time, this cable can become worn out and even crack (especially on the hinges because of the laptop being opened and closed), causing lines to appear on the screen.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!

    Thanks for the tips bro. I tried them all.
    Unfortunately, I can still see them on bios screen :(
    So I need to change that ribbon cable then?
                      


  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited March 2022
    YNOS


    I am really sorry for the inconvenience. 


    If you are facing the same display issue on bios then it looks like a hardware issue..   It is not a software or operating system issue.  


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @YNOS,

    Is it happens in BIOS. 
  • YNOS
    YNOS Member Posts: 8

    Tinkerer
    Easwar said:
    Hi @YNOS,

    Is it happens in BIOS. 
    Yes. It is still there.
    But it is barely visible during gaming and movies. So I decided to leave it as it is.

Categories