Predator 500 SE Intel i7-11800H and Nvdia 3060 issues. Acer should take them off the shelfs

Consigiliere
Consigiliere Member Posts: 9

Tinkerer

Got one from BestBuy in the US. First one seemed alright tell i wanted to play eve online. Then game wouldn't start unless i disabled the onboard intel driver. Then tried to use a Intel(non OEM) driver and black screened the laptop after post(forget about doing anything in safe mode with these laptops). So i alt-f10 full reset it. Windows looked good installing, then after restart. Showed post again and then boom black screen again. About a min into staring at the black screen in disbelief i was greeted by Contana's voice trying to help me do the setup with a black screen still. Acer really fubared these things up with the need of just their drivers. So took that one back & got another one. Straight trade for another same model. First thing after setup i downloaded World of Tanks game. Started up the games launcher and started getting snow graphical artifacts all over the launcher. NOT the game. Just on the Launcher. Ive been messing with computers sence 1998. Buyers beware stay the hell away from these things. 2 duds in a row?

https://youtube.com/shorts/xGS9O9n9VVg?feature=share ................Link to video of the graphical artifacts. 

Took it back and got a different brand. Owned a Acer Nitro that was a good laptop. 2 duds in a row tho I'm done with acer for now

Answers

  • These artifacts do not necessarily indicate that it would be a hardware problem. It is much more likely that this issue could be resolved by just updating the drivers for Intel and Nvidia graphics cards or even the motherboard firmware.

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  • About black screen issue occur after installing NON-OEM intel driver, it can happen, when user does not uninstall and delete previous driver, by device manager.

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  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    Well i had the lastest driver. The only driver that was newer was non oem.
  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    The laptop is Marketed as a gaming laptop. It shouldn't have issues right out of the box 2 different units. One couldn't play Eve online. Game wouldn't launch without manually disabling Intel driver(only solution confirmed by EVE CCP Support Staff). 2nd laptop out of the box after updating artifacts on a game launcher. Seems like troubles people shouldn't have on a $1500 laptop.
  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    Traded 2nd unit straight trade for a MSI Delta 15 with AMD Ryzer 7 5800H CPU and a AMD RX 6700m(better video card anyways) No problems with any games so far. 
  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    "About black screen issue occur after installing NON-OEM intel driver, it can happen, when user does not uninstall and delete previous driver, by device manager." Even after a Full system Reset via Alt f10?
  • Yes, because when you reinstall windows by pressing alt+f10, the acer optimized driver is installed automatically.

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  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    edited March 2022
    So correct me if I'm wrong, but shouldn't a reset remove what ever driver I installed automatedly. Thus undoing what I did? At least that's how old style system recovery worked. The problem is, it didn't undo the problem. It persisted. Re-installed windows no problem. Then after restart. System Posted and went back to black screen, with Cortana greeting me to setup windows again with no visual on screen. Just a backlit black screen.

    That shouldn't happen.
  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    edited March 2022
    Point was. The pcs are buggy and until Acer fixes them people should avoid them. Work the kinks out. 

    "acer optimized driver" Is the problem.  Its super buggy. Something you would expect from a chrome book or a $400 laptop. Not a $1500 2k Display Thunderbolt 4 Notebook. Thats suppose to be for Work/Play.
  • What model did you change your laptop to? Also, if you still have the laptop, it would be interesting to perform a cold install of windows, using a microsoft iso, to see if the problems are resolved. I understand your frustration when buying a new laptop!

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  • Consigiliere
    Consigiliere Member Posts: 9

    Tinkerer

    edited March 2022
    What model did you change your laptop to? Also, if you still have the laptop, it would be interesting to perform a cold install of windows, using a microsoft iso, to see if the problems are resolved. I understand your frustration when buying a new laptop!

    The First return to best buy was for the exact same model. Another Acer Triton 500 SE Figured I'd just leave the drivers alone and wait for an updated OEM one from Acer, hoping it would fix the eve issue. Then the World of tanks issue surfaced as it was the first game I downloaded on the second model. No i dont have it anymore. I swapped the 2nd laptop at BestBuy for a completely different brand. MSI Delta 15. (AMD CPU Ryzer 7 3000S 5800H) and AMD GPU config(RX-6700M).Doesn't have a 2k screen or the Thunderbolt 4, the thunderbolt 4 I wanted. But hey **** it, it works as intended. No issues yet. 

    "it would be interesting to perform a cold install of windows". I'd be afraid of it black screening again. without the OEM acer driver.