My Computer error.

Jadiel2929
Jadiel2929 Member Posts: 2 New User
 :| so my Computer won’t work. When I turned it on I saw the sound gone and I tried testing the steps that I got from YouTube still. I tried troubleshooting. Still my Internet didn’t even work either and I’m windows 7 if somebody helps that would be awesome.

Answers

  • Jadiel2929
    Jadiel2929 Member Posts: 2 New User
    It won’t work. Help will be highly appreciated.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Jadiel2929,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Jadiel2929


    Based on the screenshot on your first comment I understand you are able to turn on the computer.  


    Try windows + r  - On the run window
    Type msconfig 
    go to services - check hide all microsoft service  - disable and enable all.   Go to the General Tab on the top 
    chose normal startup if it is in selective startup – click on apply - ok
    restart the computer 
    It should work now 

    Please confirm whether the sound and internet are working now.    If you are facing any other issues please let us know. 

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Jadiel2929,

    May I know the full model name of your unit.