Nitro 5 AN515-44 Display is blank after laptop startup

4Rudra9
4Rudra9 Member Posts: 21 Networker
edited March 2022 in Nitro Gaming
I have an Acer Nitro 5 AN515-44 with AMD Ryzen 4800H and NVDIA GTX 1650. The laptop is just 1.5 years old. But since last 1 year, I have the following issue - Whenever I start the laptop, the Acer logo comes up and the display goes blank after POST (I can see that the laptop is still powered on). But, as soon as I close the lid (that is, put the laptop to sleep) and reopen the lid, the display is back. I am trying to solve this issue for past 1 year but to no avail. Tried everything like clean Windows installation, uninstalling/ reinstalling drivers in safe mode, physical laptop inspection etc. The issue is not consistent (happens 3 out of 5 times) and is seen on both Windows 10 and Windows 11. Please help. I will be very much grateful to the community.

(Thread was edited to add model name to the title)


«1

Answers

  • Can you tell me the bios version?

    Does the same issue occur when disabling fast startup in power options?

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  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    I have the latest BIOS v1.04 installed from the Acer support site (screenshot below from System Information).

    Yes, the issue is there after disabling fast startup option as well.
  • Can you record a video of the problem and post it on youtube? Does the screen go blank too when you access the bios?

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  • Lord_N
    Lord_N Member Posts: 98 Fixer WiFi Icon

    @4Rudra9

    I have the same problem, turns that disabling the Fast Startup is the culprit. Just enable it.
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Can you record a video of the problem and post it on youtube? Does the screen go blank too when you access the bios?

    I will record it the next time the issue occurs. But, I can put in steps, how to reproduce the issue -
    Step 1 - I press the power button.
    Step 2 - I see the battery and power indicators switching on.
    Step 3 - I see the green acer logo on screen.
    Step 4 - I hear the Windows startup sound.
    Step 5 - I see that the screen is lit (screen is not pitch black) but don't see any content on it. The battery and power indicators are still on.
    Step 6 - I close the lid of the laptop. It goes into sleep mode.
    Step 7 - I open the lid. Laptop is back into normal mode. I see the Windows lockscreen wallpaper (which I was supposed to see in Step 5).

    Also, I never tried accessing BIOS during startup. I always access it by going into Windows Advanced Startup options, where this display issue is not there (I am able to see the BIOS menu). So, I am not sure if that issue will be there if the BIOS menu is accessed before Windows startup.
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Lord_N said:

    @4Rudra9

    I have the same problem, turns that disabling the Fast Startup is the culprit. Just enable it.
    In my case, the issue exists irrespective of whether or not the option is enabled. I have tried with both enabled and disabled but to no use.
  • Try disabling this option:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Lord_N
    Lord_N Member Posts: 98 Fixer WiFi Icon
    edited March 2022
    Try disabling this option:


    Sir @egydiocoelho, do you have that kind of manual for AN515-57-5620, really appreciate it you could give me a copy. 

    Thank you.
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Try disabling this option:


    Sorry, but I don't understand how disabling it would solve the issue. Disabling it will not even allow the computer to wake from sleep, making the issue worse. Also, my workaround of getting the display on my putting it to sleep and then taking it out will not work.
    I am sorry but I am new to all this.

    Also, may you please share this document with me?
  • We cannot share service guides! Does the same problem occur when disabling fastboot?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    We cannot share service guides! Does the same problem occur when disabling fastboot?


    I have not tried this option. Thank you for pointing this out. Let me try disabling this and then monitor the problem for a few days. I will update on the status post that.
    But please tell me, how is this different from unchecking the "Fast Startup" option from the power options in control panel? Because I have already tried that and it didn't seem to work.
  • Fast boot is different from fast startup. Fast boot skips some POST steps. Fast startup, does not turn off the computer completely. Fast startup saves a file to your hard drive. Fast startup is basically a junction between system shutdown and hibernation. That's why the system starts faster.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Fast boot is different from fast startup. Fast boot skips some POST steps. Fast startup, does not turn off the computer completely. Fast startup saves a file to your hard drive. Fast startup is basically a junction between system shutdown and hibernation. That's why the system starts faster.

    I tried disabling this from the BIOS menu. The issue still exists.
  • When the problem occurs, is there any external USB device connected? For example: external hdd, mouse or external keyboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    When the problem occurs, is there any external USB device connected? For example: external hdd, mouse or external keyboard?

    Yes, an external RGB mouse always stays connected to one of the USB ports on the left side.

    Also, as requested, following is the video of the issue. I could not record from the moment I press the power button, but this video is of the issue right after the acer logo shows up.

    https://youtu.be/F0qromoXt-Y

  • The same problem occurs when you unplug the external rgb mouse from the usb port and then turn the computer off and on again, like fast startup disabled?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    The same problem occurs when you unplug the external rgb mouse from the usb port and then turn the computer off and on again, like fast startup disabled?

    Let me try this out and let you know.
  • Is the problem still occurring?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Is the problem still occurring?

    A few days ago, I had reset my battery and now I have still not seen the issue occurring.  Not sure if the issue has been resolved. Let me monitor the issue for a few more days to confirm. 
  • 4Rudra9
    4Rudra9 Member Posts: 21 Networker
    Is the problem still occurring?

    egydiocoelho@egydiocoelho Sorry for the delayed response but the problem still occurs. I tried even by removing all the peripherals but the issue is still there. Battery reset workaround last for a few days before he issue popped up again.
    One strange thing that I noticed is, even when the laptop display is blank, external monitor is on (just now borrowed a monitor to test this out). I can see everything on that monitor. Now, does this mean something?

    Can this be a motherboard issue?