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    • USB-C to HDMI adapter not working on Acer Aspire 5. Please help!!

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    • Member Posts: 15 Troubleshooter
      Sorry, I should have clarified.

      I have two identical monitors (Dell P2414H). One is currently connected from the Acer's single HDMI out, via an HDMI male-to-VGA female adapter. Then a VGA male-to-male goes into the VGA input of the monitor. This works

      I'm trying to do the same with the second screen but from the Acer's USBC port, so I bought the Club3D. Have used everything from the working setup to rule out any other potential issues.
    • ACE Posts: 45,228 Trailblazer
      OK. Now I get it. This probably means your ACER's HDMI port supports both HDMI signal output plus VGA signal output. However, the Club3D only supports HDMI signal output but not VGA signal output.

      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      I see...hopefully the iTec will do the trick! Sorry for spamming this post
    • ACE Posts: 4,532 Pathfinder
      edited February 2022
      Just tried with a $30 device (less $3 coupon) on a chromebook (only thing I had with type C) works just fine with seperate displays on Laptop, and two monitor (kinda crude, temporary setup). Chrome OS needed nothing, just worked.


    • Member Posts: 15 Troubleshooter
      iTec doesn't work either, I'm so confused... https://www.ebuyer.com/1260522-i-tec-usb-c-4k-dual-displayport-adapter-c31dual4kdp
    • ACE Posts: 45,228 Trailblazer
      Was iTec on the user list posted earlier?

      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      JackE said:
      Unless stated otherwise in the user's manual, the USB ports should be assumed data-only. The A515-56 ports are data only, So it requires an active USB-to-HDMI signal converter, not a passive USB-to-HDMI cable adapter. Some ACER users have reported success using the following converters for data only ports.

      Hi Jack, yes...
    • ACE Posts: 45,228 Trailblazer
      Can you plug it directly into a blue USBA3 port?

      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      edited March 2022
      Hmm, I don't think I have one of those to test with
    • ACE Posts: 45,228 Trailblazer
      >>>>>JackE said:>>>>chrissy_a>>>>>Unless stated otherwise in the user's manual, the USB ports should be assumed data-only. The A515-56 ports are data only,>>>>>


      Sure it does on the left hand side if you have an A515-56  model.




      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      Hmm, that's initially what I thought you meant, but the iTec is USB-C...
    • ACE Posts: 45,228 Trailblazer
      Don't use the USBA-to-USBC adapter. Insert its USBA plug directly into the USBA3 port.


      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      Mine doesn't have this adapter, only the USBC direct.
    • ACE Posts: 45,228 Trailblazer
      Does your's have the same part no. U3DUAL4KDP that other users have reported to work?

      Jack E/NJ

    • Member Posts: 15 Troubleshooter
      Mine is C31DUAL4KDP
    • ACE Posts: 45,228 Trailblazer
      Sorry, no. The C31 adapter requires USBC with DisplayPort video signal output. Your machine's USBC is data only. No DisplayPort signal output --- no HDMI signal output --- no VGA signal output --- no video signal out whatsoever. :/


      Jack E/NJ

    • Member Posts: 2 New User
      Hello both,

      I have a Aspire 5 A515-56 model too and am trying to get two external monitors to work too. I researched throughly and it would appear that the laptop specifications stating "USB Type-C port: USB 3.2 Gen 1 (up to 5 Gbps)" should allow for video output as "USB 3.2 Gen 1" does allow this, but it is just simply that the Acer does not?

      True there is no symbol for this on the laptop but, people buying new laptops don't see these little icons, only the technical specifications (here).

      I have a USB C to DVI adapter from a previous laptop, that does not work.

      Instead of the "USB 3.2 Gen 1 Type-C Port" is it true that I should instead use an adapter to plug into one of the "USB 3.2 Gen 1 Type-A Ports"? Like the likes above on Amazon?

      If the output of the adaptor is DVI and not HDMI I guess that's OK?

      Thank you
    • Member Posts: 2 New User
      Sorry last thing, I read elsewhere on the forums that a HDMI splitter might also work, is that also an option? 
    • Member Posts: 1 New User

      Hello All - It was a tough read for me as I am not much of a technical person and trying to figure out why my newly purchased USB-C to HDMI cable (do you call it adapter?) or just a basic HDMI splitter didnt work for my ACER 515-55 that I bought couple of years ago. HDMI splitter works ok when i use only one output port at a time. Now can someone expert here please tell me what is the value for money solution for getting two external monitor (BenQ) connected in 'extension'? Please send me a link preferably in Amazon/eBay Australia. Or advise what to buy, specify male/female too. I've attached photo of the side of the laptop and also back of the monitor (hdmi connected), I dont know what the white one is for! Please help. Thanks in advance. PS: both monitor works using USB-C of my work laptop.

      monitor back.jpg
      laptop left side.jpg
    • ACE Posts: 45,228 Trailblazer

      Site faviconNotTechy

      This is an old thread. Best to start your own new thread by clicking on the new discussion button.

      Jack E/NJ

    This discussion has been closed.

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