cp5-471-5612 play store problem error code 7

dusan2504
dusan2504 Member Posts: 5 New User
edited March 2022 in Chromebooks
i have chromebook 14 for work cp5-471-5612.google services and play storedo not work.i did a powerwash but it doesn't help.I corresponded with google and they said that they checked their services and that they work. they referred me to you.
please for help

{Thread was edited to add model name to the title}


Best Answer

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓
    Are you logged into the Chromebook with a Google account?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓
    Are you logged into the Chromebook with a Google account?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dusan2504
    dusan2504 Member Posts: 5 New User
    I am of course
  • dusan2504
    dusan2504 Member Posts: 5 New User
    the problem is definitely in chrome os 99. I managed to install chrome os 97 and everything works perfectly until it is updated to chrome os 99. then all google play services stop working. I tried and powerwash does not work, I tried the developer chanel does not workI don't know what else I can do except wait for some next update that will solve itif anyone knows how to solve the problem I would be grateful
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Report the issue to Google, they rely on those bug reports to prioritize the fixes.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dusan2504
    dusan2504 Member Posts: 5 New User
    I contacted google and they referred me to the manufacturer. Now I really don't know what to do. Can anyone help me? thank in advance
  • dusan2504
    dusan2504 Member Posts: 5 New User
    can anyone please help me with the problem with play store error code 7 on my chromebook acer cp5-471-5612. I tried everything I could and it doesn't work. I have two acer chromebooks and the play store doesn't work on both. once again please help!