my wifi driver isnt working - acer nitro 5 an515-55

abdalrahim
abdalrahim Member Posts: 2 New User
edited February 2022 in Nitro Gaming
my wifi driver shows the problem "Windows has stopped this device because it has reported problems. (Code 43)" i tried to update it and reinstall it but still the same problem, plz help
i have acer nitro 5 
windows 10 64
an515-55

[​//Edited the content to add model name]

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @abdalrahim,

    In Device Manager, select Network adapters. Then click Action. Click Scan for hardware changes. Then Windows will detect the missing driver for your wireless network adapter and reinstall it automatically.

    https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#:~:text=In the search box on,and then follow the instructions.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    If this happened suddenly for no apparent reason, right click and uninstall wifi driver. Exit Device Manager without trying to re-install anything. Shut down Windows  normally. Remove charger. Press and hold power button for about 10 seconds to reset the battery. Plug charger back in and wait for battery charge LED to turn steady blue. Then turn machine on again.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @abdalrahim,

    1. pen "File Explorer"
    2. Click on "This PC"
    3. Right click on "C:"
    4. Click on "Proprieties"
    5. Click on "Clean-up disk"
    6. Click on "Clean up system files"
    7. Select every option in the list, but not "Download"
    8. Click on "OK"
    https://answers.microsoft.com/en-us/windows/forum/all/corrupt-wifi-driver/15b02824-19fa-4b87-b61d-4729fd3573b3
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    If this happened suddenly for no apparent reason, right click and uninstall wifi driver. Exit Device Manager without trying to re-install anything. Shut down Windows  normally. Remove charger. Press and hold power button for about 10 seconds to reset the battery. Plug charger back in and wait for battery charge LED to turn steady blue. Then turn machine on again.

    Jack E/NJ

  • Winmac80
    Winmac80 Member Posts: 1 New User

    This! Thanks Trailblazer. Hope this will not be a routine we need to do every now and then. I remember I had an HP Omen and need to BIOS reset which resets everything and need to relog into my wifi and other stuff. So annoying.


    thanks Trail!

  • @Winmac80


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..


    It should work fine


    If it is still not working..


    Try windows x 

    Go to device manager - Go to Network adapter. Expand it 

    Right click on wireless driver - click on update - chose the 2nd option - search automatically - it will show you a new window - chose the 2nd option - Let me pick

    It will show you the list of drivers. Choose the old driver, click on next, It will install .. click on close

    Otherwise follow the same steps and install the driver one by one from the top on the list.


    If it is still not working


    Try windows x 

    Go to device manager - Go to Network adapter. Expand it 

    Uninstall the wireless driver from device manager.  Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the wireless driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the wireless driver 


    It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @abdalrahim and @Winmac80


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @abdalrahim


    You can try to do a reset to check if that makes any difference.



    Check the above link to do a reset.


    NOTE: Make sure to backup all the data before the reset.


    Hope it will help you in some way.

  • Fllyck
    Fllyck Member Posts: 1 New User
  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Thanks for your report. Happy to hear you're still with us :)

    Jack E/NJ