A315-51-32HU Battery problem

THEUSERWHONEEDSHELP
THEUSERWHONEEDSHELP Member Posts: 10

Tinkerer

Hy, my laptops battery isnt charging. Its stuck at 5%.

Acer care center says the baterry is ok.

I took out the battery to see if its swollen, it is a little bit, not a lot.

I unistalled 2 drivers from device manager. Still the same problem.

I have almost always used the notebook plugged to the grid.

Battery report file, I have it, dont know how to upload.

Could you help me?



Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Busque 'cmd' en el menú de inicio de Windows. Haga clic con el botón derecho en el símbolo del sistema. Haga clic en ejecutar como administrador. Ingrese 'powercfg  /batteryreport'. Luego regrese al escritorio. Abre el explorador de archivos. Luego busque 'battery-report.html' en la subcarpeta c:\windows\system32\. Haga doble clic para abrirlo en el navegador. Si es posible, publique una captura de pantalla de la primera parte del informe que compare la capacidad de carga completa del diseño con su capacidad de carga completa restante


    Search 'cmd' in Windows start menu. Right click command prompt. Click run as administrator. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity



    Jack E/NJ

  • THEUSERWHONEEDSHELP
    THEUSERWHONEEDSHELP Member Posts: 10

    Tinkerer

    Hy! I have taken this screenshots. Tell me if you need more.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Battery lost about 60% of it's original capacity.  But is still seems to be charging beyond 5% so it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

    1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
    2. Turn the machine back on.
    3. Disconnect the AC adapter.
    4. Use battery power until the battery-low warning appears.
    5. Reconnect the AC adapter and fully charge the battery again.
    6. Follow these steps again until the battery has been charged and discharged three times.

    Jack E/NJ

  • THEUSERWHONEEDSHELP
    THEUSERWHONEEDSHELP Member Posts: 10

    Tinkerer

    Hy. I want to thank you, it worked, the battery is charging at 100 % again.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Congrats. Thanks for reporting back. :)

    Jack E/NJ