My Acer Spin 5 (SP513-53N-70KD) wont power on.

akswizard
akswizard Member Posts: 4 New User
When I press the power button, all I get is a flash of the keyboard LEDs. I've tried the power reset (hold the battery button on the back for 15-30 seconds, wait 15 minutes, and recharge). It doesn't work. After the 15 minute wait I expected to see an amber charge light, it was blue. Any help?

This also the second time I've had to do this. Any ideas about a permanent fix? That is, after I get it fixed?

Answers

  • @akswizard

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • akswizard
    akswizard Member Posts: 4 New User
    @William_mk2

    As stated in the original post: I've held in the battery reset button on the back (no battery pack to remove) for at least 30 seconds. No joy.

    I've tried your other suggestion for holding the power button for 1 minute. Again, no joy.

    I can't access the BIOS, because, the keyboard just flashes when I press the power button. There's no other evidence for life in the laptop. (Which is, of course, just out of warranty.)

    I think, when I get back from vacation, I'll throw it on my bench, remove the back and battery connections, and use the power button to discharge any residual power and try again. Failing that, I'll remove the NVMe and recover any data that I can and move on. 

    Unless someone has better suggestions.

    Thanks!
  • akswizard
    akswizard Member Posts: 4 New User
    Ok. Randomly hit the power button after getting back from lunch, it started right up. 

    Did the BIOS reset and changed VTX and VTD to disable (don't run virtualization on this laptop) and restarted. Seem OK for now.

    I hate these unexplainable events.
  • billsey
    billsey ACE Posts: 34,944 Trailblazer
    I wonder if the battery was overcharged. The front port on the left side is a USB 3.0 with power-off charging, so you can use it to manually run the battery down a bit if needed.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • akswizard
    akswizard Member Posts: 4 New User
    Yeah. Well, whatever it was, it was a PITA while we were on vacation. My wife had to remote in via Citrix to her work and approve her team's time cards--then the thing won't even start! Luckily, I had my Lenovo and was able to load Citrix on a VM so her team could get paid.

    Thanks for your help.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @akswizard,

    Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/