Aspire A515-54; Windows 10 w/all windows updates now shuts down when AC adapter disconnected.

DIB2589
DIB2589 Member Posts: 7

Tinkerer

Hi, need help please. Original and new 3rd party battery >35% charged and still shuts down when AC adapter disconnected. Will not charge batteries further. Pressed Battery reset numerous times without success and uninstalled Microsoft ASPI Driver. 

Thanks.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Search 'cmd' in Windows start menu. Right click command prompt. Click run as administrator. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    Jack thank you for your input. Attached is PDF of report. Original batter shows ~26% charge which should be sufficient to power the laptop but when the ac power adapter is unplugged the laptop still shuts off. Any further suggestions would be appreciated. 
  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    Here is a screenshot as requested. 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>Original battery shows ~26% charge>>>

    Battery capacity seems OK. But battery meter/monitor widget seems incorrect if it shuts off upon unplugging it at 26%. So it probably should be re-calibrated.

    (1) With the laptop turned off, plug the charger in. The battery charge LED should be steady orange in the off state.
    (2) Don't try to turn the laptop on until the charge LED turns steady blue. This may take several hours
    (3) After charge LED turns steady blue, turn it  on and check that battery meter widget is between 95-100%
    (4) Unplug charger. Laptop should issue a beep but stay on till meter widget drops to below about 10%.

       

    Jack E/NJ

  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    I've had the laptop charging overnight a few times, the amber LED stays on and never goes to Blue. This was done with the original battery and the 3rd party battery with same results. Not sure if there is a hardware issue with the charging element or not. Will attempt to go through the process again and provide feedback. Thanks for you efforts and responses. 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>> I've had the laptop charging overnight a few times, the amber LED stays on and never goes to Blue. >>>

    This is not good. If either of the batteries have inadvertantly drained below the critical 5% level, they may no longer be recoverable. When this happens they often develop a very high internal resistance that takes an extremely long time to fully charge and then once fully charged can't deliver the charge fast enough ( hi enough amps) to keep the laptop on.

    Take one of the batteries and see if the charge LED turns blue  after about 24 hrs. If not, it's probably not recoverable. Then try the other one.

    Jack E/NJ

  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    I'm thinking it is something else wrong within the system somewhere. One battery shows 22% and the other shows 34% so haven't broken the 5% percent threshold on that topic. Even attempting the battery reset pin doesn't help and charging >20 hrs. per battery, the LED never moves from the Amber color and still shuts down when the AC adapter is unplugged. Sadly, may be time for a new laptop only after 2 years. 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    No. How many hours did you leave the batteries charging with a steady orange LED? At this point, we can't really tell much about actual battery charge levels & their conditions from the percent charge widget. They could' ve easily gone below criticalat some earlier time and their internal controllers aren't reporting accurately to the widget.  And if they have now have high internal resistance, they're neither gonna charge very fast in a reasonable time period (say more than 24hr) and will definitely not put out enough current to keep the laptop running.

    It's only been 24hrs since you last report, So you couldn't have tried both batteries yet on a 24hr charge each. 

    The fact that the laptop stays on when plugged in and the charge LED is steady orange (not blinking orange) still suggests the batteries have issues.

    Jack E/NJ

  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    Good point, I've charged them both prior for 24 hrs. but will again just to double check. Do I need to do the manual reset pin on the laptop again before I go through the the 24 hr. period? Thanks again for you continued feedback. 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    No reset yet. Just let's see if either one of them reaches a steady blue charge LED in 24hrs or less..

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Is it possible to have a weak power supply ?
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Not likely with this comment >>>still shuts down when AC adapter disconnected>>>.  This suggests the power supply can carry the load when it's plugged in.

    Jack E/NJ

  • DIB2589
    DIB2589 Member Posts: 7

    Tinkerer

    Well, no luck with either batter charging within the laptop, original or new 3rd party. Still only the amber LED is lit over 24hrs of being plugged into power and laptop not being in use. Original battery at 24% and 3rd party 10% charged. Regardless, the laptop should still support this low charge to stay on when ac adapter is unplugged. Any other ideas, again, I'm thinking there is something wrong with the system in that it won't charge batteries or stay on. 

    thanks
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited February 2022
    (1) Unplug charger again
    (2) Insert and hold paperclip into battery reset pinhole
    (3) While stll holding the paperclip, press and hold the power button for about a minute.
    (4) Plug charger back in and wait again to see if the charge LED turns blue in a reasonable period of time

    If not, then about the best way to rule in or rule out a mainboard hardware issue is a full wipe clean ALT+F10 cold boot factory OEM system reset.

     

    Jack E/NJ