Black Screen issue PH315

Baguette_99
Baguette_99 Member Posts: 6

Tinkerer

edited January 2022 in Predator Laptops
My PH315 laptop has a screen issue: sometimes, when press the power button to turn it on, it turns on but the screen remains pitch black; this issue persists at times, meaning I need to forcefully shut it down and turn it on again 2-3 times for it to return to normal.
What could be the exact issue here, and is there any way for me to resolve it?
I greatly appreciate your help and opinion.

Regards

Thread was edited to add model name to the title


Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Baguette_99,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • ConnorStine
    ConnorStine Member Posts: 3 New User
    @Easwar I tried this and it is still black. I also did crtl + shift + windows key + b and it made the screen go to my laptop but then my monitor goes black
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Baguette_99,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Baguette_99
    Baguette_99 Member Posts: 6

    Tinkerer

    Hi  @Easwar, thanks for the info, I'll give it a try!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Baguette_99,

    Let's know once the issue is resolved.