random crashes of laptop/gpu on acer aspire 7

NobleMode
NobleMode Member Posts: 12

Tinkerer

So i was playing some games with friends and my pc would randomly either crash and force a restart (without bsod, like freeze frame, unable to move anything, 2 to 10 second later the pc shutdown and reboot) or sometimes the gpu would just crash, black out the screen, all graphic software using the gtx 1050 would also crash, the intel gpu kick in and the gtx 1050 is unable to be use until i restart the whole pc all together, it even happen when im afk, studying or even just casually watching videos, it even crash while im writing this
can anyone help me find why this happen and help me find how to fix this ?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,276 Pathfinder
    @NobleMode you can try switching the usage mode to performance mode in Quick Access. But it seems that the laptop might be overheating, you can try downloading MSI afterburner and check the temperature. If either the CPU temps is above 95 or GPU is above 80, you will need to clean the laptop and replace the thermal paste.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • NobleMode
    NobleMode Member Posts: 12

    Tinkerer

    thank but sometime it crash right after i start the pc (gpu only)
  • GraceyMartin123
    GraceyMartin123 Member Posts: 1 New User

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  • emmasigh
    emmasigh Member Posts: 1 New User

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  • codestacker
    codestacker Member Posts: 2 New User
    Starting 7th Feb 2022, My Aspire 7 got the same problem.

    Performance is not degraded. Just a sudden freeze of system until I force a restart.

    This happens almost everytime I play game or use any application running on the dedicated GPU

    Any fix I can try? Or do I have to send it for servicing?
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @NobleMode

    I fear it is the RAM problem. It is winter now, it should take sometime for it to get overheated and crash.

    I'll try re-seat the RAM modules and clean the connectors.
  • mimilukja
    mimilukja Member Posts: 4 New User

    This is happening because windows cannot handle the 2 graphic cards active at the same time. The driver of the controller is causing this

    I FIXED it by disabling the inter graphic card (you just need to disable one of them either intel or nvidia) and will keep it like that until a decent driver update is coming fixing the issue!