Acer Swift SF314-57-563Z, certain keys not working

Shellshocker
Shellshocker Member Posts: 5 New User
Hey there.
My L and enter keys (along with some of the other keys on the right side of the keyboard) are not working consistently. They will occasionally work but for the most part they are completely unresponsive. Is this a hardware issue I can fix myself or does this require me sending in my laptop for repairs? My warranty is expired.

Things I have tried:
Rebooting laptop
Pinhole reset
Reinstalling keyboard drivers
Making sure laptop is up to date
Taking off back of laptop and unplugging the keyboard cable and putting it back in (repeat for backlit keyboard cable)

Is there anything left I can do? If there are more things I can do on the inside of my laptop please provide pictures/videos.

Answers

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    The only thing else I can think of is the NumLk, but that shouldn't affect the enter key... It sounds like something has gotten in between the membrane layers in the keyboard itself, like a liquid spill.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Shellshocker
    Shellshocker Member Posts: 5 New User
    billsey said:
    The only thing else I can think of is the NumLk, but that shouldn't affect the enter key... It sounds like something has gotten in between the membrane layers in the keyboard itself, like a liquid spill.

    I've never spilled anything as far as I'm aware and the keys are clean, I have tried taking them off and putting them back on before. To no avail, of course. Looks like I'm outta luck. Apparently my e key has decided to join in on the not-working party.
  • Do these keys work, when you plug in an external usb keyboard?

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  • Shellshocker
    Shellshocker Member Posts: 5 New User
    edited February 2022
    Do these keys work, when you plug in an external usb keyboard?

    Yes, they do.

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    That pretty much points at the keyboard being the culprit, either the keyboard itself has internal problems or the cable is acting up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Try disconnecting the lithium battery and keyboard:
    https://www.youtube.com/watch?v=im5iSE6lMOE

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Shellshocker
    Shellshocker Member Posts: 5 New User

    Try disconnecting the lithium battery and keyboard:
    https://www.youtube.com/watch?v=im5iSE6lMOE

    I've tried that, it didn't work.
    Seems like something I can't fix myself.
  • You may need to replace the keyboard.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)