[A715-41G] Physical defect - can I get warranty repair?

kri7
kri7 Member Posts: 3 New User
edited July 2021 in Aspire Laptops
My laptop has a slight protrusion. See picture. Can I get a warranty repair? I've noticed that a small touch on the computer case allows the fan to sound either louder or quieter.




(the photo taken from the internet and my keyboard looks a little different)


Is the warranty still available after increasing the RAM? I recently increased it from 8GB to 16GB.

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    The slight protrusion isn't visible in your photo. However, putting any kind of pressure on the case, keyboard or touchpad --- or setting the laptop on different surfaces ---- is likely to cause natural vibrational dampening or enhancement of the fan blade frequencies. This is physics. A natural phenomenon. Not a physical defect. As long as you didn't break or tear any tamper seals or tape over any screws or case parts, the warranty should still be valid. But I doubt your system needs warranty service if it's otherwise functioning OK

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi kri7,

    No, Generally physical damages will not be covered under warranty. 
  • HENTAISAMURAI
    HENTAISAMURAI Member Posts: 11

    Tinkerer

    same defect, maybe it's normal)
    I bought a laptop in Ukraine
  • HENTAISAMURAI
    HENTAISAMURAI Member Posts: 11

    Tinkerer
    I think if you started cs go or something like that, you noticed that the discrete video card does not work at 100% and does not give out high fps. I decided to deal with this issue. here is a link to my discussion. I hope I will find a solution and help not only myself but also all the owners of this "miracle"
    https://community.acer.com/en/discussion/659882/discrete-graphics-card-not-working-at-full-capacity/p1?new=1

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