Acer Laptop not running smooth continously black screen hanging - A515-56-58K6

Coder434
Coder434 Member Posts: 3 New User
edited February 2022 in Aspire Laptops
Hi Everyone, 
I just bought a refurbished Acer laptop 
 A515-56-58K6, i5 processor, 512 SSD, 
Iris graphics card. However I originally bought it for Video editing & rendering (I haven't even rendered a single video yet- only doing basic Python scripts) but apparently sometimes after starting it, it hangs goes into black screen and freezes. Have to cold reboot. 
Than other times after laptop running for 3 hours suddenly goes into black screen hangs. Have to cold reboot. 

I have submitted the laptop where I purchased it from, under Warranty, they said they'll run diagnostic and determine if new motherboard is replace required.  Now I am willing to accept that long as it is fixed. I am fond of Acer brand and this particular model.

Is anyone have a solution to this problem?

(​//Edited the content to add model name)

Best Answer

  • Coder434
    Coder434 Member Posts: 3 New User
    Answer ✓
    Easwar said:
    Hi @Coder434,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 
    Thanks for response. Actually I gave my Acer laptop under warranty 30 days, they (tech support) did 50 hours diagnostics on my laptop. I do not know the details of diagnostic but they told me the laptop passed the test. So I went & brought it back. Since then its working fine. I have installed some games 1st time since purchasing to rigorous testing myself. If it happens again in next couple of days I have offer to change the laptop to another one. I am keeping my fingers crossed it doesn't happen. 

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    I think you should let the sellers run the diagnostics. Not much we can offer here as it's not a common issue and we don't have access to your machine. If they offer a warranty, they should fix it.

    Jack E/NJ

  • Coder434
    Coder434 Member Posts: 3 New User
    JackE said:
    I think you should let the sellers run the diagnostics. Not much we can offer here as it's not a common issue and we don't have access to your machine. If they offer a warranty, they should fix it.
    Thanks. Yes I wanted to know if this type of Acer black out hanging was logged in previous cases? I will hope for the best of outcome of the fix.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Coder434,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 
  • Coder434
    Coder434 Member Posts: 3 New User
    Answer ✓
    Easwar said:
    Hi @Coder434,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 
    Thanks for response. Actually I gave my Acer laptop under warranty 30 days, they (tech support) did 50 hours diagnostics on my laptop. I do not know the details of diagnostic but they told me the laptop passed the test. So I went & brought it back. Since then its working fine. I have installed some games 1st time since purchasing to rigorous testing myself. If it happens again in next couple of days I have offer to change the laptop to another one. I am keeping my fingers crossed it doesn't happen. 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Thanks for reporting back. We'll keep our fingers crossed for you too. :)

    Jack E/NJ