Aspire 3 Acer Care Centre says "Attention required" for my battery. what should I do?

ZYBORXELLER
ZYBORXELLER Member Posts: 9

Tinkerer
edited January 2022 in Aspire Laptops
I am using an Acer Aspire 3 for the past 7-8 months and today when I checked my battery using Acer care center, it said "attention required". what can I do to solve this? and is there a way I can set the battery charging limit?

Thread was edited to add model name to the title


Best Answer

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Sorry, your battery pack has lost over 50% of its original 37wh energy capacity design. If this laptop is still under warranty, you should have the battery replaced under warranty repair. This is an abnormally large capacity loss and suggest the battery has a shorted cell. The AP16m5j is commonly used in many of the A3 series so new replacements are quite inexpensive. About $25-35usd depending on the vendor and region.

    Jack E/NJ

Answers

  • ZYBORXELLER
    ZYBORXELLER Member Posts: 9

    Tinkerer

    here is a ss of the message
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Some newer AcerCareCenter apps allow charge limits. But usually not needed or recommended. Go to this link. Enter your machine's full Acer model number (for example A315-42), and check the apps section for AcerCareCenter updates.




    Jack E/NJ

  • butthurt_86
    butthurt_86 Member Posts: 74 Devotee WiFi Icon
    @ZYBORXELLER mine also same but after several weeks. it say battery "good". just keep check whenever you open notebook. my aspire E5 almost 4 years. i know battery aint good.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Some newer AcerCareCenter apps allow charge limits. But usually not needed or recommended. Go to this link. Enter your machine's full Acer model number (for example A315-42), and check the apps section for AcerCareCenter updates.


    Jack E/NJ

  • ZYBORXELLER
    ZYBORXELLER Member Posts: 9

    Tinkerer
    JackE said:
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Some newer AcerCareCenter apps allow charge limits. But usually not needed or recommended. Go to this link. Enter your machine's full Acer model number (for example A315-42), and check the apps section for AcerCareCenter updates.





    Here you go
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Sorry, your battery pack has lost over 50% of its original 37wh energy capacity design. If this laptop is still under warranty, you should have the battery replaced under warranty repair. This is an abnormally large capacity loss and suggest the battery has a shorted cell. The AP16m5j is commonly used in many of the A3 series so new replacements are quite inexpensive. About $25-35usd depending on the vendor and region.

    Jack E/NJ

  • ZYBORXELLER
    ZYBORXELLER Member Posts: 9

    Tinkerer
    JackE said:
    Sorry, your battery pack has lost over 50% of its original 37wh energy capacity design. If this laptop is still under warranty, you should have the battery replaced under warranty repair. This is an abnormally large capacity loss and suggest the battery has a shorted cell. The AP16m5j is commonly used in many of the A3 series so new replacements are quite inexpensive. About $25-35usd depending on the vendor and region.
    Thanks a lot. And is this just a random mishap or does it happen due to a particular reason? and once I replace my battery, can I just use my laptop on 100% battery and plug it in all the time?
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Likely random high rate of deterioration.

    Yes, I leave my laptops plugged in and fully charged most of the time. They might get cycled only once every few weeks when I have to use them travelling. I have a 11-year old dual boot ACER netbook still with its orginal battery.with an even older manufacturing date. In fact, I'm using it right now in this response. This longevity is unusual and random too. Most batteries typically lose between 10-20% of their design capacity each year even if only sitting on some warehouse shelf. So they should only last between 5-10 years from their original battery manufacturing date.

    Arguably the worst thing for a battery is to allow it to discharge below the critical low charge level of about 5%. When this happens, batteries tend to develop too much internal resistance and can  no longer charge or discharge at a  high enough current to be useful.

    Jack E/NJ

  • CASC20
    CASC20 Member Posts: 1 New User

    Hi, I am having troubles with the battery of my ConceptD 3 Ezel. 2 days ago, it was working perfectly while plugged or unplugged. Today I unplugged it, and it the battery died in just 10 minutes. I never let it hit the critical low that is mentioned above or touch the settings. When I plugged it in the charging adapter, it was showing a charge level of 100. So, I looked up for solutions. I did the pin reset on the bottom as indicated in multiple websites referring to this particular problem. In the report, it display

    BATTERY 1

    NAME

    AP18E8M

    MANUFACTURER

    LGC

    SERIAL NUMBER

    10824

    CHEMISTRY

    LION

    DESIGN CAPACITY

    57,488 mWh

    FULL CHARGE CAPACITY

    -

    CYCLE COUNT

    -

    I do not know what to do, as I bought this laptop brand new about 4 months ago. Any steps or solutions at this point?

  • Joanne235
    Joanne235 Member Posts: 1 New User

    To address the "attention required" message on your Acer Aspire 3, try updating your battery drivers through Acer's website and consult their support for assistance; to set a charging limit, check if your laptop's BIOS or power management settings offer such a feature, or use third-party software if available.

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