I just bought a Spin 713 chromebook. . I can hear a static/electrical noise from the right corner.

PPichette99
PPichette99 Member Posts: 1 New User
edited January 2022 in Chromebooks
It is constant through all my video calls. Can I stop? or return for defective device?

Answers

  • PPichette99


    We need to determine whether it is a hardware or software issue.


    Please try to connect external speakers, headset and check.. 


    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine..


    Now try to play a video and check the sound.

     

    If it is still not working..

     

    We need to do a power wash on your chrome book. 

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue..

    Please understand it will clear the local and user settings..

    Please complete the final setup..

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..

    Now try to play a video and check the sound.



    If it is still not working..



    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine. 


    If it is still not working..


    If your computer is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @PPichette99,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • Call24
    Call24 Member Posts: 2 New User
    Hi, I'm getting a simlar problem on a new acer spin 713 
    there is sometimes a buzz in the top right keyboard corner (closter to the edge than the fan0 
    recantly tried using a bt speaker and got crakling and stuttered playing (tried just now and its fine..)
    also got crackle from internal speakeker, again this has resolved
    it may stop when the fan comes on but not sure yet...
    tried a chrome reset as suggested it stoped and came back again 
    is varing degrees of loudness, is very rhymthical at the moment

    any help would be much apprecated 
    thanks
  • NeillL
    NeillL Member Posts: 1 New User
    Power cycling the unit fixed my sound problem, crackling in the right internal speaker.
  • Spin_713_User
    Spin_713_User Member Posts: 1 New User
    @Call24

    I had the same issue and finally found the culprit for my problem. It was an ad blocker extension called "Ghostery." Once I removed the extension and restarted the computer(not powerwashing), the annoying problem was gone. You may want to check your installed extension one by one.