Issues with New Laptop

SavZenith
SavZenith Member Posts: 2 New User
edited February 2022 in Chromebooks
I have only had this laptop for two weeks. This has been popping up and I can't do anything or click anything. The only button it responds to is the power button. Anybody know what this is?


Answers

  • SavZenith


    Kindly follow the steps to do a hard reset 

    On the same screen
    Hold the ctrl + d
    press enter 
    press space
    press enter 
    It will do a hard reset
    click on get started - connect to wireless - Please complete the post ffr steps..

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 


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  • SavZenith
    SavZenith Member Posts: 2 New User
    @William_mk2

    Thank you!
    I did the factory reset, but once it was done that same screen appeared.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @SavZenith,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    See here. Powerwash should reset everything.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    More that likely the drive is failing. They should get you fixed up under the warranty.
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